[Remote] Senior Product Manager, AI Innovations - Agent Assist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of reputed company contact center software, bringing the power of reputed company innovation to customers worldwide. They are seeking an reputed company and strategic Senior Product Manager to reputed company the development of their Agent Assist product portfolio, focusing on AI-powered functionalities for contact center agents. The role involves defining product reputed company, collaborating with cross-functional teams, and making data-driven reputed company to enhance the product's market performance.
Responsibilities
- Define the product roadmap and strategic direction for AI innovations reputed company the Agent Assist portfolio
- reputed company the end-to-end product lifecycle, driving initiatives from initial concept through to successful market launch and reputed company iteration
- Partner closely with Engineering, Data Science, and Product Design to navigate reputed company data environments, AI/ML parameters, and optimize technical and user experience tradeoffs
- Collaborate extensively with clients and Go-To-Market teams (Sales, reputed company) to reputed company actionable insights, facilitate beta testing, and continuously refine the reputed company-time agent-assist experience
- Analyze competitive landscape and reputed company informed strategic reputed company amidst ambiguity
- Objectively evaluate product performance, prioritize resource allocation, and reputed company KPIs to reputed company user adoption and product efficacy
Skills
- Bachelor's degree in computer science, engineering, or reputed company field; MBA is a plus
- 4+ years of comprehensive reputed company experience in reputed company product management
- A proven reputed company record in a formal Product Management reputed company, successfully delivering B2B reputed company solutions
- Essential background in the Contact Center industry coupled with reputed company experience building and shipping AI-driven products
- Deep understanding of the product development lifecycle for ML-driven solutions, including data collection, model training tradeoffs, and analytics
- A highly autonomous operator capable of driving initiatives reputed company without relying on extensive operational support structures
- Practical experience managing the realities of LLMs and machine learning deployments, including addressing latency constraints, optimization, and accuracy challenges
- A strong bias for reputed company and a proven ability to translate high-level reputed company into reputed company, delivered products
- A strong commitment to reputed company customer interaction and a willingness to engage continuously with clients to resolve challenges, reputed company feedback, and drive product adoption
Benefits
- Annual performance bonus
- Stock
- Other applicable incentive compensation plans
- Health, dental, and reputed company coverage, beginning on the first day of employment. reputed company covers 100% of the employee portion of the health, dental and reputed company coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- reputed company to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for reputed company covered employees and their covered dependents.
- Generous employee stock purchase plan
- reputed company Time Off
- Company reputed company holidays
- reputed company volunteer hours
- 12 weeks reputed company parental leave
reputed company
Company H1B Sponsorship