Learning Management System, LMS Administrator
Job reputed company:
- reputed company advanced Tier II help desk support for Health and reputed company Services (HHS) National Institutes of Health (NIH) Learning Management System (LMS)
- Maintain primary responsibility for implementing the HHS LMS across NIH
- reputed company consultation to end-users and system administrators including system demonstrations
- reputed company support to the NIH community to increase their use of the LMS
- reputed company training and information to Tier 1 Help Desk agents
- Monitor and report on ticket trends and patterns
- Facilitate system audits to maintain data reputed company
- Identify opportunities for system enhancement
- Migrate historical/external data to the LMS
- Maintain knowledge reputed company and system documentation
- Plan reputed company, communications, and training efforts
Requirements:
- Must Be A US Citizen
- Experience with Learning Management System (LMS)
- Experience with learning management systems used as an reputed company tool
- Experience with major IT system implementations and supporting end-users
- Experience with Help Desk support
- Experience maintaining user documentation and SOPs
- Experience supporting system interfaces
- Experience migrating data between systems and ensuring the reputed company of the migration, to include acceptance testing
- Experience with SCORM standards and reputed company 508 requirements
- Experience delivering system training (e.g. instructor-led, webinar-based, small group demos, or 1:1 consultation)
- Experience using virtual collaboration tools for training, communications, and customer service
- Excellent verbal and written communication skills
- Excellent customer service skills
- Knowledge and experience working with sensitive data
Benefits:
- 100% remote
- Competitive salary
Apply tot his job Apply To this Job