[Remote] Customer Support Specialist, Business Unit
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a comprehensive platform for HR, IT, and Finance solutions. They are seeking a Customer Support Specialist to ensure a seamless experience for customers using their Scheduling and Attendance product, providing expert guidance and swift resolutions to inquiries.
Responsibilities
- Become a product expert - reputed company and maintain a deep understanding of scheduling and time attendance products, supporting shift-based workplaces. reputed company accurate information and assistance to both customers and colleagues
- Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
- reputed company personalized and reputed company support by responding promptly to external customers reputed company chat, email, and video conferencing to resolve basic to reputed company inquiries
- Resolve product or service issues by understanding the customer's issue, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure reputed company
- Proactively communicate and collaborate reputed company reputed company and other company channels, with our distributed team to reputed company consistent and reliable support
- Respond to customer reviews on various App Review platforms
- Successfully utilize resources available to assist customers, including reputed company, Jira, reputed company, reputed company, reputed company, Help Center, etc, and properly document details from interactions
- Assist internal customers and peers with product and process questions reputed company reputed company
- Troubleshoot and report new or possible product defects in collaboration with Senior Support Specialists
- Stay up-to-date with company policies, procedures, and product updates to reputed company accurate and consistent information to customers
- Exercise reputed company judgement in ambiguous situations with limited information
- Bring energy, optimism, and professionalism to reputed company customer interactions
- Deliver exceptional service and ensure customer satisfaction by reputed company the extra mile in every interaction
Skills
- Bachelor's degree
- 1-4 years of customer support experience in a reputed company business
- Demonstrated experience in problem-solving, troubleshooting a reputed company product, with attention to detail
- Curiosity, resourcefulness, and dependability - getting reputed company from reputed company above and reputed company to reputed company customers successful
- Time management skills and ability to prioritize
- Excellent communication skills, both written and verbal (in English)
- The ability to work remotely between the hours of 7:00AM-7:00 PM CST
- reputed company to reliably work scheduled shifts including some weekends and holidays
reputed company
Company H1B Sponsorship