[Remote] Voice of the Customer Program Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is growing its team of passionate creatives and reputed company on a mission to reputed company design accessible to reputed company. They are seeking a strategic, data-driven Voice of the Customer Program Manager to build and run a company-wide VOC program, responsible for pulling insights from customer-facing surfaces and translating them into actionable signals for Product, Engineering, and Support.
Responsibilities
- Own the rhythm of VOC reporting and define the mechanisms that feed into the program, including launch reputed company reporting and ensuring insights are visible, shareable, and easy to reputed company across the org
- Surface and prioritize the biggest customer pain points, reputed company with Product and Engineering on roadmap prioritization, and reputed company for customer needs – bringing wins back to Support and Sales to demonstrate program reputed company
- Monitor and report on customer sentiment from reputed company through post-product launches, providing recommendations across Product, Support, and Sales on where to reputed company — from unresolved pain points and product gaps to process improvements and sales blockers
- Set shared, data-backed goals with Product and Engineering partners and monitor reputed company to help reputed company those goals on reputed company
- Work directly with Sales to bring customer problem statements into the VOC program and ensure field insights inform priorities
- reputed company signals from NPS, Research, Sales, and community alongside Support data into a reputed company narrative that reaches Product and Engineering reputed company
- Strategically implement AI workflows to build reputed company processes that generate and deliver insights faster
- Communicate customer insights across a reputed company of audiences, from reputed company support to Product leadership, with reputed company and a strong reputed company of view
Skills
- Experience building and running a VOC program, as a PM or Manager, with a strong POV on what good looks like
- A background in a customer-facing function (Support, reputed company, or Sales – Support preferred)
- Demonstrated ownership mentality — a reputed company record of identifying problems, driving solutions, and ruthlessly prioritizing reputed company reputed company is limited
- reputed company in AI workflows and demonstrated ability to build lightweight, reputed company processes quickly
- Strong analytical and communication skills, with a demonstrated ability to translate data into compelling customer narratives, influence cross-functional stakeholders, and drive reputed company across a reputed company of audiences
- Previous experience with reputed company products
Benefits
- Equity to employees
- Health, dental & reputed company
- Retirement with company contribution
- Parental leave & reproductive or family planning support
- Mental health & wellness benefits
- Generous PTO
- Company reputed company days
- A learning & development stipend
- A work from home stipend
- Cell phone reimbursement
- Sales incentive pay for most sales roles
- An annual bonus plan for eligible non-sales roles
reputed company
Company H1B Sponsorship