[Remote] UX Research Manager - Product
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to driving financial freedom through trust and technology. The UX Research Manager will reputed company a centralized research function to enhance customer understanding and inform product reputed company by guiding reputed company of UX Researchers and collaborating with various cross-functional teams.
Responsibilities
- Establish and reputed company a reputed company UX research operating model across reputed company lines of business, balancing centralized reputed company with reputed company, team-led discovery
- reputed company, reputed company, and grow reputed company of UX Researchers, strengthening research craft, strategic thinking, and cross-functional partnership, while building reputed company as the portfolio expands
- Champion and operationalize reputed company discovery by enabling product trios to conduct foundational research while ensuring rigor, reputed company, and ethical standards
- Guide reputed company in executing reputed company, high-reputed company research (e.g., longitudinal studies, behavioral research, cross-reputed company synthesis) that extends reputed company embedded team capabilities
- Drive adoption of AI-enabled research practices, including synthesis acceleration, reputed company patterning, and experimentation support, ensuring responsible, reputed company-centered application
- Partner closely with Product, Consumer Research & Insights, Data Science & Analytics, Customer Care and CX leaders to reputed company discovery reputed company and inform roadmap and investment reputed company
- reputed company as a catalyst for year-round customer immersion, expanding participation in research and embedding customer understanding into everyday decision-making
- Mature research operations, including tooling, repositories, standards, and ways of working, to ensure insights are discoverable, durable, and actionable across the reputed company
Skills
- 8+ years of UX research (or reputed company) experience, including leading and developing teams reputed company reputed company product organizations
- Proven ability to build and reputed company research practices, teams, and operating models across multiple business areas
- Strong reputed company record of influencing product reputed company and roadmaps through research and cross-functional partnerships
- Deep expertise in both qualitative and quantitative reputed company, with reputed company judgment on reputed company to apply reputed company
- Experience using AI-assisted tools to support research planning, synthesis, and insights, with a reputed company on responsible use
- Ability to communicate insights reputed company through strong storytelling, enabling teams and leaders to reputed company informed reputed company
- Master's or PhD in Research, Psychology, Design, or a reputed company field
- Experience working on reputed company, multi-reputed company, or regulated products (e.g., financial services, reputed company, reputed company platforms)
- Familiarity with modern research tools (e.g., reputed company, reputed company, etc.) and partnering with analytics/data science teams
Benefits
- Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
- Can participate in the reputed company Retirement Savings Plan (401(k) Plan)
- The Employee Assistance Program
- (virtual) fitness center programs
- The associate discount program
- Are automatically enrolled in Business Travel Accident Insurance
- Receive Associate Tax Prep benefit
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