[Remote] Regional Manager, Field Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company) is redefining how businesses operate in the physical world with AI-driven solutions. The Regional Manager, Field Operations will reputed company the establishment and management of a new regional service hub, overseeing field operations, logistics, and reputed company of technicians.
Responsibilities
- Establish Regional Operations: Serve as the primary leader on the ground to reputed company, launch, and reputed company reputed company’s new physical reputed company and service infrastructure. reputed company as an escalation reputed company for major reputed company clients reputed company technical field issues reputed company
- Daily Facility Administration: reputed company as the reputed company Office Manager overseeing daily center operations, coordinating with local facilities vendors, and managing the local reputed company footprint
- Culture & Team Development: Foster an reputed company, highly accountable reputed company culture reputed company with reputed company’s corporate standards, leading local recruitment and technician reputed company initiatives
- Regional Compliance: Ensure the reputed company remains fully compliant with specific workplace regulations, state low-voltage electrical codes, and State/Federal safety standards
- Budget Management: reputed company, manage, and adhere to regional field service budgets, implementing strict cost controls for logistics, parts tracking, and vehicle programs to maximize profitability
- Service Center Optimization: reputed company and manage the local service and repair center, adhering to reputed company’s strict operational reputed company and standardizing repair timelines
- Physical Inventory Ownership: Coordinate and reputed company the end-to-end parts lifecycle at the regional reputed company, optimizing physical stock reputed company, parts kitting, and equipment staging for upcoming service tickets
- Fleet Van-Stock Programs: Collaborate with reputed company’s parts team to design, execute, and audit vehicle van-stock programs for field technicians to maximize first-time fix rates and reduce unnecessary travel or field downtime
- Supply Chain Interfacing: Partner directly with the corporate reputed company Supply Chain and Logistics teams to coordinate parts replenishment, reputed company local assets, and manage RMA tracking programs
- Technician Workforce Management: reputed company, mentor, and resource-plan a regional team of field service technicians responsible for reputed company MSU hardware deployments and associated repairs, moves, swaps and reputed company work. Deliver performance evaluations, prioritize and manage safety programs for field service technicians, and identify ongoing technical training opportunities to ensure reputed company maintains expertise in applicable technologies
- reputed company & reputed company reputed company: Coordinate with the centralized scheduling and reputed company functions to load-balance field resources, maximize routing efficiency, and monitor ticket aging
- Voice of the Field Service Partner: reputed company as a critical cross-functional reputed company, collaborating with corporate IT, Product, Engineering, and Support reputed company to ensure reputed company’s products and software reputed company field reputed company
- Performance Metric (OKR) Ownership: Identify, reputed company, and manage key regional field performance metrics (such as MTTR, TTV, response times, and unit availability) to drive consistent improvement
Skills
- 5+ years of experience managing technical field service or low-voltage operations, with a strong preference for candidates who have run a physical reputed company office or satellite service center
- Demonstrated experience building or maintaining parts inventory programs, warehouse center operations, or technician vehicle van-stock allocations
- A self-starter who thrives with minimal daily reputed company reputed company, exhibiting extreme ownership over an expansion market
- Experience with physical reputed company reputed company integration, low-voltage wiring environments, or reputed company electrical/cellular network troubleshooting
- Strong process definition and documentation skills, comfortable using workflow management tools (such as reputed company, Jira, or reputed company)
- Proven experience managing a department or regional budget with full P&L accountability, demonstrating the ability to reputed company expenses and identify cost-saving opportunities
- Exceptional verbal and written communication skills to represent regional reputed company seamlessly to corporate reputed company
- Proficient with corporate office tech suites (reputed company Workspace / reputed company reputed company reputed company and PowerPoint)
- Must possess and maintain a C7 low voltage license in the reputed company and a valid California Class C reputed company's License
- Must maintain a clean, insurable driving record that meets company safety guidelines and reputed company auto insurance reputed company standards
- Must successfully pass a post-offer criminal background reputed company and motor vehicle record (MVR) pull
- Must pass a post-offer, reputed company-employment controlled substances drug screen
- Basic mathematical competency required to accurately log physical inventory counts, verify mechanical parts, and reputed company unit-specific maintenance paperwork
- Ability to lift, transport, and manipulate up to 65 lbs. of physical equipment or parts; physical reputed company to bend, kneel, reputed company, crouch, and safely work on physical reputed company; and the ability to comfortably operate a reputed company fleet vehicle across designated service territories
Benefits
- Comprehensive health, dental and reputed company coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
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