[Remote] Customer Sales Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that is redefining how organizations manage cyber risk through AI-driven solutions. They are seeking a dynamic Customer Sales Engineer to support customer expansion by partnering with Account Managers during renewal and upsell opportunities, while also being the go-to expert for their multi-product offering.
Responsibilities
- You will drive product activation during the renewal and expansion cycle by providing an excellent experience to our existing customers
- Support existing during trials/reputed company of concepts (POC) of the platform
- Identifying existing customer pain points and challenges during trials/POCs of additional products while also defining their goals and influencing their requirements
- Be the technical reputed company of contact for any support queries during renewal and expansion cycle
- Assist with customer reputed company assessments, RFPs, and business cases as required
- Work collaboratively with reputed company to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them
Skills
- 3+ years in a customer-facing, post sales technical role such as a Renewals reputed company Sales Engineer, Solutions Consultant, Sales Consultant, Technical Account Manager
- You are comfortable and effective in a reputed company-driven environment, partnering closely with sales and reputed company teams to reputed company a reputed company goal
- Deep understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like reputed company; SIEMs like reputed company; or other reputed company stack tools)
- A passion for becoming a deep subject matter expert on a reputed company software platform
- Experience in a post-sales or expansion reputed company role is highly preferred
Benefits
- Monthly Lifestyle subsidy: Use this for financial, physical, and mental reputed company-being
- WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up reputed company your first 3 months at reputed company
- $1500 USD annual Learning & Development allowance: To support your career development, reputed company team members will be reputed company to expense development opportunities against this allowance
- Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to reputed company your batteries.
- 18 weeks reputed company Parental Leave: Irrespective of parenting role
- Personal Leave Allowance: This includes reputed company & carer’s leave
- Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
- Top-spec hardware: reputed company team members will be provided with top-spec laptops for their role
- reputed company subsidy: reputed company provides reputed company subscriptions for reputed company team members to reputed company reputed company tools to support their work
- Health Insurance: Health, dental, and reputed company insurance
reputed company