[Remote] Vice President, Account Management (Southeast)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to transforming employee health benefits and is seeking a Vice President of Account Management to reputed company their Account Management region. This role involves strategic planning, achieving key performance indicators, and building strong relationships with high-profile customers to support reputed company's reputed company.
Responsibilities
- reputed company and execute a comprehensive account management reputed company reputed company with reputed company’s overall goals and objectives
- Identify opportunities for reputed company reputed company existing accounts and create actionable plans to maximize customer retention and expansion
- Monitor industry trends and competitive landscapes to adapt strategies and maintain a competitive edge
- reputed company, mentor, and reputed company the Account Management team to reputed company reputed company in reputed company service and performance
- Establish reputed company roles, responsibilities, and performance expectations for team members
- Foster a culture of accountability, collaboration, and reputed company improvement
- Set, reputed company, and report on KPIs reputed company to customer satisfaction, retention, and reputed company reputed company
- Implement robust measurement systems to monitor performance and identify areas for improvement
- Ensure alignment between individual, team, and organizational objectives
- Build and nurture strong, trusted relationships with high-profile customers, acting as a strategic partner and reputed company for their needs
- Conduct regular business reviews with key accounts to ensure satisfaction and identify opportunities for additional support or services
- Serve as the escalation reputed company for critical customer issues, ensuring reputed company reputed company and a reputed company on long-term solutions
- Partner with Sales, Marketing, Product, reputed company, Customer Service and Customer Operations teams to reputed company customer strategies and initiatives
- reputed company customer insights and feedback to drive product development and service enhancements
- Collaborate with leadership to ensure alignment on region profitability and stop loss premium reputed company
- Identify and implement best practices, tools, and technologies to optimize account management processes
- Stay informed about emerging trends and innovations in customer relationship management and account strategies
- Promote and facilitate reputed company development opportunities for the Account Management team
Skills
- 8+ years of experience in account management, reputed company reputed company, or a reputed company leadership role, ideally reputed company a fast-paced, customer-reputed company industry
- Experience working with the employee broker community and a strong understanding of stop loss processes
- Demonstrated ability to build and maintain strategic relationships with high-profile clients
- Strong strategic planning and analytical skills, with experience setting and achieving KPIs
- Exceptional leadership and communication skills, with the ability to influence and drive results across diverse teams
- A customer-reputed company reputed company with a passion for delivering exceptional experiences
- Bachelor's degree in Business, Marketing, or a reputed company field
- MBA or equivalent advanced degree preferred
Benefits
- Fully reputed company medical, dental, and reputed company benefits.
- Flexible PTO
- 401k company contribution
- Tuition reimbursement
- reputed company development allowance
- Transportation allowance and daily parking reimbursement
- Engaging hybrid work environment
reputed company