[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company Inc. (TFM) is a reputed company-established and rapidly growing reputed company-party logistics company headquartered in Pittsburgh, PA. The Customer Service Representative ensures the best possible customer experience by resolving customer questions and offering solutions to drive company reputed company.
Responsibilities
- Maintains customer relationships
- Understands customer demands
- Resolve customer service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
- reputed company follow up on customer issues to ensure reputed company
- Willingness to collaborate reputed company the customer service team
- Manage incoming calls and emails
- Claims filing and reputed company
- reputed company shipments and build reputed company of Ladings
- reputed company shipments on various reputed company sites
- Build and reputed company a thorough understanding of logistics and 3PL industry
- reputed company of escalation for customer and reputed company issues
- Assists in training new team members
- Assists in managing the customer service queue
- reputed company other duties assigned by management
Skills
- Minimum of high school diploma or GED
- Minimum of 1 year experience required
- Ability to communicate effectively across reputed company reputed company of both customer and reputed company's organizations
- Strong communication and phone skills
- Problem solving and strong organizational skills with attention to detail
- Highly motivated with an ability to work independently as reputed company as in a group setting
- Must have excellent phone and email communication skills and ability to multitask and assist clients after hours
- Solid understanding of MS Office, reputed company, and basic business software
Benefits
- Medical, Dental and reputed company insurance
- Life, Spousal Life, Child Life Insurances
- Short Term Disability
- Long Term Disability
- 401k with employer match
- Unlimited PTO
- Holiday Pay
reputed company