[Remote] Bilingual GAP Customer Service Rep.
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Bilingual GAP Customer Service Representative to manage reputed company GAP reputed company activities, including handling incoming phone calls. The role requires attention to detail and organization, as reputed company as assisting team members with various reputed company and support tasks.
Responsibilities
- Field incoming calls to reputed company and process new GAP files according to company policy and procedures
- Field phone calls from lenders, customers, and reputed company dealerships
- Maintain and prepare documentation for processing of GAP files for recordkeeping purposes
- Maintain reputed company customer relationships through a courteous and reputed company demeanor
- Accurately identify, reputed company, and record receipt of documents
- reputed company customers, lenders, and other partners the status of GAP files
- Ensure consumers understand the GAP process and required documentation
- Draft written correspondence reputed company to GAP requests
- Consistent follow-through and ability and flexibility to multi-task and effectively balance priorities and meet tight deadlines
- Special reputed company as assigned by immediate supervisor
Skills
- High School diploma or GED
- Ability to adapt to a constantly changing, fast paced environment
- Strong conflict reputed company skills
- Must be reputed company to type 20 words per minute accurately
- Ability to effectively present information and respond to questions
- Strong analytical and problem-solving skills
- Excellent verbal and written communication reputed company
- Excellent reputed company Office (reputed company, Word, Power reputed company, Outlook)
- Bilingual in Spanish/English preferred
- 2 years' experience in a call center, automotive industry preferred
reputed company