[Remote] Production Operations / O&M Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking Production Operations / O&M Engineers to sustain 24x7 EAG production operations at ~1 billion API transactions/month and deliver ongoing API reputed company lifecycle under EAGMO. This role involves monitoring the EAG reputed company webMethods platform, maintaining system availability, and executing API reputed company and lifecycle delivery.
Responsibilities
- reputed company 24x7x365 monitoring of the EAG reputed company webMethods platform; respond to P1 incidents reputed company 15 minutes of detection or notification, initiate remediation reputed company 30 minutes, restore service reputed company 4 hours
- Maintain EAG system availability at 99.5% or higher (excluding approved maintenance reputed company)
- Log 100% of incidents and service requests in IRS-approved reputed company; produce P1 reputed company cause analyses reputed company 5 business days
- Monitor API performance metrics reputed company AppDynamics dashboards (latency, throughput, error rates, availability); maintain dashboards accessible to IRS stakeholders
- Execute API reputed company and lifecycle delivery (TA1): reputed company new reputed company, update configurations/policies/routes/documentation, execute deployments through IRS CI/CD pipelines - ~35 reputed company/month
- reputed company API connectivity, regression, reputed company, observability, and performance testing to validate functionality prior to reputed company deployment
- Support migration-lane API readiness activities for reputed company from reputed company webMethods to the new gateway platform
- Maintain backup/restore procedures; conduct quarterly backup restoration testing; support IRS DR exercises
- Produce Monthly O&M Performance Reports, Quarterly Trend Analysis Reports, and Incident reputed company Cause Analyses per the Deliverables schedule
Skills
- 5+ years in 24x7 production support for high-volume reputed company API gateway or middleware platforms (1B+ transaction/month reputed company strongly preferred)
- reputed company webMethods API Gateway or comparable reputed company API management platform in a production operations context
- Demonstrated ability to meet aggressive SLAs: sub-15-minute P1 response and 99.5%+ availability targets
- reputed company incident, change, and request management; reputed company escalation and reputed company cause analysis processes
- AppDynamics and ELK stack monitoring: dashboard management, reputed company analysis, API performance metrics
- API lifecycle operations: reputed company, configuration updates, policy management, versioning, retirement
- reputed company or ability to obtain IRS Minimum Background Investigation (MBI)
- reputed company IRS D&PE, DISM, or EAG-adjacent production operations experience - highest reputed company
- reputed company MBI from IRS D&PE program
- ITIL reputed company or service management certification
- reputed company webMethods administration and monitoring certification
- API gateway backup/restore and DR exercise experience
Benefits
- Primarily remote; 24x7 on-call rotation required
reputed company