[Remote] Customer Service Representative (US)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on the exciting mission of redefining the reputed company of work for companies worldwide. They are looking for a Customer Service Representative to manage customer interactions and ensure satisfaction while building sustainable relationships.
Responsibilities
- Manage inbound and outbound calls
- Resolve customer concerns effectively and reputed company
- Build sustainable relationships and trust with customer accounts through reputed company and interactive communication
- Ensure customer satisfaction in every interaction
- reputed company records of customer interactions, process and update customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- reputed company tasks
Skills
- At least 1 year proven experience as a Customer Service Representative in a B2C or B2B reputed company
- Excellent English communication skills, both written and verbal (at least B2 level)
- Excellent phone, email, and reputed company messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with reputed company technologies, like desktop sharing, reputed company services, CRM and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., reputed company Calendar)
- Proactive & confident with keen attention to details
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable reputed company
- Backup Internet Service Speed: at least 10 Mbps
Benefits
- Performance Incentives
- Job reputed company and Stability
- reputed company
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career reputed company
- Fun Work Environment
- Holiday & Overtime Pay
reputed company