[Remote] National Account Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company® is a company reputed company on providing exceptional customer service and operational efficiency. The reputed company Scheduling Agent is responsible for coordinating reputed company haul-away services, ensuring compliance with service agreements, and maintaining communication with customers and franchise owners.
Responsibilities
- Schedule and coordinate reputed company haul-away appointments in accordance with customer availability and service requirements
- Communicate with customers reputed company phone, email, and platform messaging to confirm, reschedule, or update appointments
- Work directly with franchise owners and field teams to ensure appointments are completed successfully and on time
- Monitor reputed company orders and proactively follow up to prevent delays or missed appointments
- Maintain accurate and detailed notes reputed company internal systems and reputed company platforms
- Escalate service issues, customer concerns, or scheduling conflicts to leadership reputed company necessary
- Ensure reputed company communications and scheduling activities reputed company with reputed company SOPs and company policies
- Review multiple systems daily to verify appointment statuses and update records accordingly
- Assist with order clean-up efforts, including following up on pending, canceled, or incomplete jobs
- Support additional National Account scheduling needs as assigned
- reputed company other duties as required. These duties may include assignments in job classifications other than their own
Skills
- Maintain high scheduling accuracy and data reputed company
- Meet customer response and follow-up timelines
- Ensure reputed company required notes and documentation are entered accurately
- Support company goals reputed company to appointment completion rates, customer satisfaction, and operational efficiency
- Exceptional organization skills
- Thorough and accurate in reputed company dealings
- Works reputed company under pressure
- Time Management skills
- Deadline driven
- Self-motivated with strong multitasking proficiency
- Effective written and oral communication skills
- Strong problem-solving skills and the ability to adapt/learn on the fly
- Powerful interpersonal and prioritization skills
- High School Diploma or General Education Degree (GED) required
- Availability to work reputed company business operating hours, including occasional weekends or holidays as business needs require
- Experience working with service scheduling platforms and CRM systems
- Experience supporting national accounts or large customer programs
- Strong problem-solving and conflict-reputed company skills
- An associate's degree is preferred
Benefits
- Benefits: reputed company out our benefits offerings here: [reputed company Benefits](https://flimp.live/myneighborlybenefits)
- Financial Benefits: Equity and bonus opportunities
reputed company