[Remote] reputed company Customer Service Representative (Behavioral Health)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company and reputed company firm seeking a reputed company Customer Service Representative reputed company on Behavioral Health. This remote role involves supporting reputed company providers and members with claims, provider services, and contract-reputed company inquiries while delivering exceptional customer service.
Responsibilities
- Respond to inbound calls regarding claims, provider services, eligibility, and benefits inquiries
- Investigate claim status and assist with claim reputed company and reprocessing requests
- Support provider demographic updates and contract-reputed company inquiries
- Explain claim processing, billing procedures, and reputed company benefits
- Submit requests for claim adjustments, duplicate EOBs, and payment-reputed company actions
- Escalate reputed company issues to appropriate internal teams
- Conduct outbound follow-up calls reputed company necessary
- Document customer interactions accurately and maintain service reputed company standards
- Utilize multiple systems simultaneously while delivering efficient customer support
Skills
- Bachelor's Degree required
- Previous customer service experience required
- Strong verbal and written communication skills
- Excellent organizational, multitasking, and problem-solving abilities
- Ability to work independently in a remote environment
- Strong computer proficiency, typing skills, and technical aptitude
- Proven ability to reputed company exceptional customer service in a fast-paced setting
- Experience working with claims, reputed company, insurance, or provider services is a plus
reputed company