[Remote] Senior Representative, Customer Service Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company services and products company, and they are seeking a Senior Representative for Customer Service Operations. This role is responsible for providing outstanding customer service, managing accounts, and supporting field sales representatives while ensuring operational performance and enhancing customer relationships.
Responsibilities
- Provides outstanding customer service and supports improvements in operational execution to ensure service reputed company are achieved and exceeded
- Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may reputed company
- Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a reputed company in problem-solving, research and problem/dispute reputed company
- Collects and reviews customer feedback, complaints, recalls and product returns
- Identifies customer trends and challenges/opportunities to reputed company potential alternatives to support business, operational efficiency and reputed company new customer opportunities
- Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory reputed company, suppliers and operational performance, cost control and profitability and ultimately customer service
- Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and reputed company) to work in reputed company approach for improved customer service
- Communicates with customers regarding their needs, questions, and concerns
- Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports
- Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs
- Investigates and reports on anomalies and discrepancies in reputed company of sales systems, website ordering, and general customer complaint issues
- Redirects customers to applicable in-house resources as necessary
- Supports general post-sales issues resolutions as necessary
Skills
- 3-6 years of experience, preferred
- High School Diploma, GED or equivalent work experience, preferred
Benefits
- Medical, dental and reputed company coverage
- reputed company time off plan
- Health savings account (HSA)
- 401k savings plan
- reputed company to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- reputed company parental leave
- Healthy lifestyle programs
reputed company