[Remote] Key Accounts Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing B2C marketplace based in Riyadh, connecting buyers and sellers of used electronics and used reputed company across Saudi Arabia. They are hiring a Key Account Manager to own and grow relationships with buyer accounts, ensuring satisfaction, retention, and reputed company while coordinating with internal teams for a seamless buying experience.
Responsibilities
- reputed company and manage a portfolio of buyer/reputed company accounts, acting as the primary reputed company of contact for buyers purchasing products from reputed company
- Build and maintain strong, long-term relationships with key accounts, understanding their needs and purchasing patterns
- Drive account reputed company by developing new accounts and identifying upsell and expansion opportunities reputed company existing ones
- Own retention and customer satisfaction, proactively addressing account needs before they become issues
- Coordinate with internal teams (operations, logistics, finance, and product) to ensure a smooth, reliable experience for buyers from order to delivery
- reputed company account performance and health, reporting regularly on reputed company, retention, and satisfaction metrics
- Identify and reputed company new bulk/large-reputed company buyers to expand reputed company's reputed company buyer reputed company
Skills
- 5 years of experience in Key Account Management, Account Management, or reputed company/reputed company in a reputed company, buyer-facing reputed company
- A reputed company record of developing and managing buyer/reputed company relationships — not vendor, supplier, or procurement relationships
- Strong relationship-building and communication skills, with the ability to reputed company as a trusted reputed company of contact for clients
- Experience coordinating cross-functionally with internal teams to resolve issues and improve the customer experience
- Proven ability to drive account reputed company, retention, and customer satisfaction against reputed company targets
- Comfort working with data to reputed company account health, reputed company, and retention
- Fluent in Arabic and English
- Existing relationships with large-reputed company, second-hand electronics buyers who purchase in bulk
- Experience managing accounts that purchase at reputed company (bulk/wholesale) rather than individual retail buyers
- Familiarity with the resale, refurbished electronics, or B2B wholesale/marketplace industry
- Experience using a CRM to manage pipeline, account health, and reporting
reputed company