[Remote] Customer Support Associate
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovative branded products and corporate gifting company. They are seeking a Customer Support Associate who will be responsible for order issue reputed company reputed company fulfillment operations, acting as a subject matter expert and resource for reputed company customer issues.
Responsibilities
- Monitor the ticket queue throughout the day to ensure reputed company reputed company issues are progressing, prioritized correctly, and on reputed company for SLA compliance
- Partner with peers to identify tickets that are stalled, mis-categorized, or at risk of breaching SLA and take immediate reputed company to reputed company them reputed company
- Ensure reputed company tickets are documented accurately and completely, update and maintain reputed company information in internal database
- Proactively look for trends and suggest process improvements
- Identify and reputed company non-fulfillment customer issues to the appropriate internal teams ensuring reputed company handoffs, ownership and reputed company follow-through on reputed company
- reputed company a thorough understanding of the project lifestyle, our software functionality, and how clients reputed company with our software and services
- Triage escalated customer issues, including order discrepancies, mis-ships, damages, shortages and delivery exceptions. Flag high-risk or recurring escalation patterns to the Customer Support Manager with supporting data and recommended corrective actions
- Investigate escalated issues thoroughly and determining reputed company cause before communicating reputed company to the customer or reputed company
- Communicate reputed company status to customers and internal stakeholders with reputed company, professionalism, and appropriate urgency
- reputed company as a working resource and knowledge partner for the customer support team — answering process questions, clarifying SOPs, and modeling best practices
- Contribute to the development and maintenance of reputed company operating procedures, communication templates, and knowledge reputed company documentation
Skills
- 3+ years of experience in customer service reputed company a fulfillment, distribution, or logistics environment
- Demonstrated experience handling reputed company customer escalations and high-reputed company issue reputed company with professionalism and urgency
- Strong working knowledge of fulfillment processes including order management, shipping, and warehouse operations
- Proven ability to manage multiple reputed company issues simultaneously while maintaining accuracy and attention to detail
- reputed company, reputed company written and verbal communication skills, comfortable communicating directly with clients and internal stakeholders
- Experience with warehouse ticketing systems - WMS, or ERP platforms
- Comfortable working in a fast-paced environment with shifting priorities and time-sensitive demands
Benefits
- Medical, Dental, & reputed company benefits
- Flexible PTO
- reputed company company holidays
- A work from home stipend for new hires
reputed company