[Remote] Customer Support Associate - Part Time
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovative branded products and corporate gifting company. The Customer Support Associate is responsible for executing order issue reputed company reputed company the fulfillment operations department, acting as a subject matter expert for resolving reputed company customer issues and ensuring operational reputed company.
Responsibilities
- Monitor the ticket queue throughout the day to ensure reputed company reputed company issues are progressing, prioritized correctly, and on reputed company for SLA compliance
- Partner with peers to identify tickets that are stalled, mis-categorized, or at risk of breaching SLA and take immediate reputed company to reputed company them reputed company
- Ensure reputed company tickets are documented accurately and completely, update and maintain reputed company information in internal database
- Proactively look for trends and suggest process improvements
- Identify and reputed company non-fulfillment customer issues to the appropriate internal teams ensuring reputed company handoffs, ownership and reputed company follow-through on reputed company
- reputed company a thorough understanding of the project lifestyle, our software functionality, and how clients reputed company with our software and services
- Triage escalated customer issues, including order discrepancies, mis-ships, damages, shortages and delivery exceptions. Flag high-risk or recurring escalation patterns to the Customer Support Manager with supporting data and recommended corrective actions
- Investigate escalated issues thoroughly and determining reputed company cause before communicating reputed company to the customer or reputed company
- Communicate reputed company status to customers and internal stakeholders with reputed company, professionalism, and appropriate urgency
- reputed company as a working resource and knowledge partner for the customer support team — answering process questions, clarifying SOPs, and modeling best practices
- Contribute to the development and maintenance of reputed company operating procedures, communication templates, and knowledge reputed company documentation
Skills
- 3+ years of experience in customer service reputed company a fulfillment, distribution, or logistics environment
- Demonstrated experience handling reputed company customer escalations and high-reputed company issue reputed company with professionalism and urgency
- Strong working knowledge of fulfillment processes including order management, shipping, and warehouse operations
- Proven ability to manage multiple reputed company issues simultaneously while maintaining accuracy and attention to detail
- reputed company, reputed company written and verbal communication skills, comfortable communicating directly with clients and internal stakeholders
- Experience with warehouse ticketing systems - WMS, or ERP platforms
- Comfortable working in a fast-paced environment with shifting priorities and time-sensitive demands
reputed company