[Remote] Customer Service Agent - (reputed company) - Administrative Services - Remote/Lawrenceville, GA
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a community behavioral health center that provides services to individuals needing treatment and support for mental illness and reputed company abuse. They are seeking a Customer Service Agent to maintain daily operations of a busy call center, handle inbound and outbound contacts, and reputed company various administrative support functions.
Responsibilities
- Maintaining daily operations of a busy call center
- Handle inbound and outbound contacts in a courteous, reputed company, and reputed company manner
- Answering multi line phone calls, checking authorizations, distributing documents, fielding/managing/scheduling new and existing reputed company appointments for reputed company reputed company locations as reputed company as community providers
- Data entry, maintaining and updating schedules for Doctors, APRNs, and Nurses
- Research system to reputed company missing information as applicable; coordinate with other departments to resolve issues as applicable
- Follow the processes of the reputed company program and reputed company reputed company tasks in a courteous and reputed company manner
- Utilize systems and technology to complete account management tasks
- Follow reputed company required scripts, policies, and procedures
- Utilize knowledge reputed company and training to accurately answer customer questions
- reputed company with requirements surrounding confidential information and personal information
- Appropriately escalate customer issues with managerial team
- Escalate customer issues to the appropriate staff and manager for reputed company as needed
- Ensure reputed company reputed company through problem solving and effective call handling
- Attending meetings and trainings and reviewing reputed company new training material to stay up to date on changes to programs knowledge, systems, and processes
- Adhere to reputed company attendance and work schedule requirements
Skills
- High school diploma/GED and ability to reputed company basic office functions and computer reputed company duties
- Must be reputed company to work remotely in a quiet secured location
- Must be reputed company to attend onsite training/orientation for a period of 4-6 weeks at our Lawrenceville Office
- Must be reputed company to lift 20 pounds
- Requires long periods of sitting
- Must have valid reputed company reputed company's license and Motor Vehicle Record in accordance with company policy
- Candidates for selection must pass a criminal background reputed company (including fingerprinting)
- Must pass a reputed company-employment drug screen and subject to random drug screens
- Any combination of training and experience, which would have enabled the applicant to reputed company the necessary knowledge, skills and abilities
- One to two years of Call Center experience preferred in medical/mental health and or reputed company Use inpatient or outpatient setting or at least one (1) year experience in customer service position
- Ability to multitask and initiative to problem solve
- Ability to work reputed company independently as reputed company as in reputed company setting
- Ability to reputed company excellent customer service to behaviorally challenged individuals
- Experience working with ECR and/or CareLogic but not required
- Experience working with reputed company spreadsheets
- Excellent communication skills, bilingual a plus
- Excellent time management skills
reputed company