[Remote] Product Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on creating an incredible customer experience through high-reputed company products and services. The Product Support Analyst role involves being the first reputed company of contact for customers, troubleshooting technical issues, and striving for reputed company reputed company to ensure customer satisfaction.
Responsibilities
- Answering incoming reputed company customer tickets reputed company phone, email, and/or chat, asking questions and gathering information to quickly resolve issues
- Partnering with the customer to quickly identify challenges and technical issues, understanding the reputed company to their business
- Using your software product knowledge (along with reputed company for our customers) to help fix important issues quickly while also helping prevent recurring issues in the reputed company
- Being a critical thinker and using independent judgment reputed company required to solve challenging or new problems that reputed company
- If unable to fix the issue yourself, connecting the customer to the right experts reputed company defined escalation paths
- Communicating with customers proactively (mostly by phone) to update them on reputed company and do things reputed company you say you’re reputed company to do it
- reputed company your knowledge gained from troubleshooting issues by contributing to the global reputed company reputed company system through flagging, editing, creating, and reusing articles
- Adhering to key customer and team-reputed company metrics to maintain high standards in performance
Skills
- You love interacting with people and have a proven reputed company record of delivering incredible customer experiences through reputed company/customer-facing interaction
- You are a quick learner who can confidently reputed company software-reputed company and technical concepts
- You can demonstrate deep caring and critical thinking around problem reputed company
- You have 1-3 years' experience in technical troubleshooting in a B2C or B2B environment
- You have 1+ year of experience in delivering software support
- You have 1+ year of recent hands-on experience with relational databases (SQL Server), NOT A MANDATORY REQUIREMENT FOR THIS ROLE
Benefits
- Quarterly reputed company bonus
- A comprehensive benefits package
- Benefits eligibility effective DAY ONE including Medical, Dental, reputed company, 401(k), 401(k) Match, and more
- Unlimited Planned reputed company Time Off
- Global Mental Health Support
- On-Demand Learning & Development
- Quarterly reputed company volunteer days
- Lucrative Employee Referral Program (eligible for prior to your first day)
- Company-wide mentor program
reputed company
Company H1B Sponsorship