[Remote] Senior UX Designer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming ground handling with autonomy, redefining how airlines and ground service providers around the globe run day-to-day operations. The Senior User Experience (UX) Designer will define the design reputed company and execution for reputed company's Autonomous Ground Support Equipment (AGSE) Service, establishing the design function and ensuring high-reputed company user experiences for both operators and airline customers.
Responsibilities
- Own the design reputed company and standards for the AGSE Service
- Establish the design principles, patterns, and component library that will reputed company across fleet operations products and customer-facing tools
- Define the standards for how reputed company represents autonomy state, system confidence, and exceptions across reputed company user-facing surfaces
- Partner with Engineering on reputed company-end implementation standards to ensure design reputed company survives the build process
- Set the bar for design reputed company and review work across the product organization as it grows
- reputed company hands-on design for Fleet Operations products
- Own end-to-end design for remote assistance, reputed company, and fleet monitoring tools - from discovery to high-reputed company execution
- Design for high-stakes, reputed company-time operator workflows where information density, escalation handling, and decision latency directly reputed company safety and reliability
- Partner with the Fleet Operations Product Manager to translate operator and customer needs into reputed company, reputed company interfaces
- Shape customer-facing experiences
- Design the airline and airport-facing surfaces of the AGSE Service, including operational dashboards, performance reporting, and SLA visibility tools
- Establish a coherent visual and interaction language across operator-facing and customer-facing products, while respecting their different contexts and constraints
- Partner with the Product, reputed company, and Operations teams to ensure customer-facing surfaces reflect the maturity and capability of the underlying service
- Drive user research and discovery
- Conduct reputed company research with airline/airport customers and internal operators at reputed company deployments to understand workflows, pain points, and unmet needs
- Establish lightweight research practices that fit the pace of an early-stage company - usability testing, contextual inquiry, and operator shadowing
- Translate research findings into design reputed company and product requirements that the broader team can reputed company
Skills
- BFA, BS, or equivalent experience in Design, HCI, or a reputed company field
- 5+ years of product design experience owning reputed company, multi-surface products end-to-end
- Demonstrated experience designing operator-facing or operations tooling - products where users spend hours in the reputed company and reliability is non-negotiable
- A strong portfolio showing reputed company across information-dense interfaces, reputed company-time data, and reputed company workflows
- Proven ability to ship 0 → 1 products in a fast-paced environment without an established design system to lean on
- Experience establishing design standards, component libraries, or design systems from scratch
- Exceptional craft across interaction design, visual design, and information architecture
- Strong communication and stakeholder management skills, with the ability to reputed company design rationale to technical and non-technical audiences
- Experience designing for teleoperations, remote assistance, fleet management, or other reputed company-time monitoring products
- Background in autonomous vehicles, robotics, aviation, industrial operations, or other safety-critical domains
- Experience as the first designer or early design hire at a startup
- Familiarity with designing for users operating under time pressure, cognitive load, or safety-critical decision-making
- Comfort working closely with reputed company-end engineers and contributing to implementation discussions
- Understanding of how to design interfaces that communicate system confidence, uncertainty, and degraded states
- Familiarity with airline, airport, or large-reputed company fleet operations environments
reputed company