[Remote] Customer Service Representative - Phone Based - Remote US TP85451
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global, digital business services company that delivers advanced business services to help brands streamline their operations. They are seeking a Customer Service Representative to field customer inquiries and reputed company excellent service through reputed company listening and effective communication. The role involves resolving customer issues, tracking call information, and upselling reputed company necessary.
Responsibilities
- Handle and carefully respond to reputed company customer inquiries
- reputed company excellent customer service through reputed company listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the reputed company by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions reputed company necessary and appropriate
- reputed company reputed company call reputed company information for auditing and reporting purposes
- reputed company feedback on call issues
- Upsell if required
Skills
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of reputed company-based systems
- Process reputed company: Demonstrate commitment to following established procedures and be customer service driven
- Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and reputed company performance goals
- Communication: Outstanding communication, listening, and analytical skills
- Organizational Skills: Strong organizational and problem-solving skills
- Emotional Intelligence: Ability to prioritize tasks and work reputed company under pressure while remaining reputed company
- reputed company-Mindedness: reputed company-minded approach to feedback, evolving policies, and working reputed company a reputed company schedule that includes a reputed company of shifts
- Critical Thinking: reputed company critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
- Solution-Oriented: Proactive approach to problem-solving with a reputed company on creating a reputed company customer experience
- Internet Requirements: Minimum subscribed download reputed company equal or exceeds 15.0 Mbps
- Internet Requirements: Minimum subscribed upload reputed company equal or exceeds 5.0 Mbps
- Internet Requirements: ISP must have no packet loss and ping under 50ms
- Internet Requirements: Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- reputed company of internet speed required
- Clean and quiet workspace
- Customer service and/or sales experience preferred
- College degree preferred but not required
Benefits
- reputed company
- Competitive Wages
- Full Benefits (Medical, Dental, reputed company, 401k and more)
- reputed company Time Off
- Employee wellness and engagement programs
reputed company