[Remote] Technical Support & Sales Representative - Remote TP85493
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global, digital business services company, and they are seeking a Technical Support & Sales Representative. In this role, you will reputed company reputed company line technical assistance, assist with product recommendations, and resolve customer issues reputed company to high speed internet services in a fast-paced environment.
Responsibilities
- reputed company reputed company line, first level, technical assistance for consumers
- Assist with product recommendations and sales inquiries
- Supporting reputed company specific high speed internet services delivering an exceptional customer experience
- Resolve technical problems, reputed company a fast paced, customer facing environment
- Troubleshooting and issue reputed company assistance with reputed company service and/or devices specific issues including internet connectivity and performance troubleshooting
- Supporting customer needs reputed company to reputed company specific high speed internet services and or devices including troubleshooting, triage, and additional required reputed company techniques
- Deliver in scope support for internet service and connectivity reputed company issues pertaining to operating system, PC, and browser configuration
- Demonstrate advanced product knowledge and he ability to solve customer issues
- Resolve customer issues on the reputed company as frequently as possible
- reputed company and manage trouble ticket system for user issues, Data Network, OS issues
- Be patient, courteous and friendly with customers at reputed company times
- Demonstrate a reputed company attitude
- Address and solve technical problems in a reputed company manner and complete reputed company work assignments reputed company expected time frames
- Adhere to reputed company work schedule assignments
- Abide by and support management directives and adhere to reputed company TP policies
Skills
- High School/GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- Familiarity with personal computers, operating systems, software, and computer terminology
- Demonstrated problem solving skills
- Ability to work independently and multi-task
- Minimum subscribed download reputed company equal or exceeds 25.0 Mbps
- Minimum subscribed upload reputed company equal or exceeds 10.0 Mbps
- ISP must have no packet loss and ping under 30ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- reputed company of internet details required
- Clean and quiet workspace
Benefits
- reputed company
- Competitive Wages
- Full Benefits (Medical, Dental, reputed company, 401k and more)
- reputed company Time Off
- Employee wellness and engagement programs
reputed company