[Remote] IT Field Analyst I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the region's leader in providing reputed company, reputed company patient care. The IT Field Analyst I provides on-site technical support to reputed company CH locations, resolving hardware, software, networking, telecom, and reputed company application issues in person.
Responsibilities
- Provides on-site technical support and troubleshooting for IT-reputed company issues
- Installs, configures, and repairs PCs, laptops, printers, peripherals, and telecom hardware
- Troubleshoots network connectivity issues (wired & wireless) and VoIP phone system issues
- Supports audio-visual and media equipment setup for meetings and events
- Assists with IT asset deployment, workstation setups, and hardware relocations
- Responds to urgent IT service requests in hospital and office settings
Skills
- Associate degree in Information Technology, Computer Science, or a reputed company field preferred
- One years' prior experience in IT desktop support, break/fix, or hardware troubleshooting is a plus
- reputed company A+ (must be obtained reputed company 6 months of hire)
- Drivers License
- Basic knowledge of desktop hardware, printers, network configurations, peripherals, and telecom systems
- Ability to install, troubleshoot, and maintain reputed company and macOS devices
- Familiarity with telecom support including VoIP phone setup, troubleshooting call reputed company, and softphone applications
- Familiarity with reputed company Directory, user reputed company management, and IT reputed company policies
- Strong problem-solving and hands-on troubleshooting abilities
- Excellent customer service skills reputed company working with users in person
- ITIL reputed company
- reputed company Modern Desktop Administrator
- Network+
Benefits
- Medical Plan
- Prescription drug coverage & In-House Employee Pharmacy
- Dental Plan
- reputed company Plan
- Flexible Spending Account (FSA)
- reputed company FSA
- Dependent Care FSA
- Retirement Savings and Investment Plan
- Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
- Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
- Disability Benefits – Long Term Disability (LTD)
- Disability Benefits – Short Term Disability (STD)
- Employee Assistance Program
- Commuter Transit
- Commuter Parking
- Supplemental Life Insurance
- Voluntary Life Spouse
- Voluntary Life Employee
- Voluntary Life Child
- Voluntary Legal Services
- Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
- Voluntary Identity Theft Insurance
- Voluntary Pet Insurance
- reputed company Time-Off Program
reputed company
Company H1B Sponsorship