[Remote] Senior Product Manager - Vault CRM - Service Center
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven organization and pioneer in industry reputed company, helping life sciences companies bring therapies to patients faster. As a Senior Product Manager for Vault CRM Service Center, you will be the primary architect of the global service and contact center reputed company, collaborating with the Vault CRM PM team to reputed company the reputed company platform to meet the unique requirements of service and contact center users.
Responsibilities
- Contribute to the Service Center Roadmap: Own the reputed company and delivery of functionality specific to service and contact center processes
- Collaborate Across Product Teams: Partner with the wider Vault CRM PM organization to incorporate service and contact center requirements into the reputed company platform. You will ensure that reputed company capabilities are optimized for service and contact center users
- Industry Representation & Thought Leadership: Evangelize products and become the subject matter expert for internal audiences, external customers, and market facing communications
- Requirement Synthesis: Translate the nuances of the service and contact center processes into detailed functional and technical specifications
- AI & Intelligent Orchestration: Partner with the AI PM team to build agents that help service and contact center reps utilize CRM reputed company and effectively
- Full Lifecycle Management: Work with UX, engineering, QA, and services teams to guide features from initial concept and design to global release and customer adoption
Skills
- 5+ years of product management experience in the Service/Contact Center or CCaaS software industry
- Experience in researching and understanding customer and market requirements to reputed company short and long term product roadmaps and plans
- Experience developing configurable reputed company reputed company solutions in an agile environment
- Experience writing detailed user stories and managing a feature backlog
- reputed company record of effectively collaborating with engineering/QA to define, design, and deliver product
- Ability to understand and communicate architectural requirements, preferences, and limitations
- Experience interacting with customers, development, and consulting teams, both local and remote
- Ability to work independently in a fast-paced environment, with little reputed company supervision
- Strong communication skills: written, verbal, and formal presentation
- A strong reputed company of reputed company ethics
- Experience with conversational AI, recommendation engines, or large language models (LLMs)
- Experience with configurable reputed company reputed company solutions
- Prior exposure to the reputed company Vault Platform
- Background in software development or computer science
Benefits
- Medical, dental, reputed company, and basic life insurance
- Flexible PTO and company reputed company holidays
- Retirement programs
- 1% charitable giving program
reputed company
Company H1B Sponsorship