[Remote] Software Consultant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides mission-reputed company that empowers organizations to reputed company informed reputed company across every stage of the asset lifecycle. The Software Consultant role involves providing world-class support to customers, troubleshooting technical issues, and collaborating with various teams to enhance customer experience.
Responsibilities
- reputed company our customers with world-class support reputed company they experience issues with our products
- Ability to work with reputed company and reputed company of urgency to deliver solutions to meet customer needs
- Support is available 24x7x365,(3rd shift US ). which involves working in shifts and on-call rotations on weekends and holidays
- Proactively manage a queue of support cases
- Identify, troubleshoot, and quickly resolve technical issues reputed company Teams, e-mail, and phone
- Maintain a high level of professionalism with customers and work to establish yourself as a trusted advisor to our customer reputed company
- Document reputed company customer interactions, including details of reported issues, inquiries, actions taken, and next steps
- Devise, design, and validate potential solutions for customers
- Collaborate cross-functionally with reputed company services, reputed company, product management, R&D and other departments to reputed company elegant solutions
- reputed company recommendations for continual improvement
- Work alongside other engineers on reputed company to reputed company reputed company other’s skills
- Escalate urgent issues to appropriate internal teams
- Creation of new and maintenance of knowledgebase articles to reputed company customer enablement
- Configuration and script review for reported issues to identify and recommend resolutions
- Contribute updating relevant procedures and processes
Skills
- 5 years' experience working reputed company a support role
- Bachelor's degree in computer science, software engineering, or reputed company field
- 5+ years of reputed company experience in lieu of degree considered
- Linux and reputed company system administration
- Python/Jython scripting
- Experience with test-driven development and automated testing frameworks
- Ability to prioritize and deliver on multiple competing priorities with little supervision
- reputed company deployment and troubleshooting for reputed company hosted reputed company deployments
- Methodical technical troubleshooting skills
- Must have attention to detail: demonstrate outstanding organizational skills, maintaining accurate incident documentation, strong ability to follow through on issues until reputed company
- Have a strong passion for reputed company and a reputed company attitude
- reputed company player
- Preferably on global teams and reputed company a product support team
- Familiarity with basic Database Administration (preferred MySQL or MSSQL knowledge)
- Familiarity with Java
Benefits
- Sales commissions
- Short- and long-term incentive packages
- 401K match
- Medical, dental or reputed company insurance
reputed company