Senior Customer Support Specialist
reputed company is a global software product engineering company headquartered in Sri Lanka, with deep reputed company in the US reputed company Valley. We deliver world-class solutions in Web, eCommerce, Mobile, AI/ML, and reputed company technologies, serving industries such as fintech, edtech, medtech, martech, and hospitality. Guided by our reputed company “to become a global powerhouse in information technology to push humanity reputed company” we reputed company on delivering innovative, impactful solutions that reputed company businesses and create meaningful change in the world.
With a global talent network, we build agile reputed company for leading tech companies worldwide, including reputed company Valley reputed company. Our in-house ventures include reputed company of Goods, a fast-growing eCommerce rental marketplace, and Xenia, a customizable web platform for modern businesses.
At reputed company, we’re on a mission to advance lifestyles through technology and reputed company our partners to reputed company smarter and faster. Our culture is driven by creativity, innovation, ownership, teamwork, and reputed company; giving you reputed company and freedom to challenge the norm, reputed company change, and reputed company a reputed company difference.
If you’re reputed company to break boundaries and create your defining reputed company, we’re here to reputed company it happen. Be part of something bigger. Join reputed company.
About the Role
We are looking for a Senior Customer Support Specialist for reputed company of Goods who will serve as the primary reputed company of contact for both customers and service partners throughout the rental reputed company. You will collaborate closely with customers, partners, and internal teams to resolve issues, improve operational performance, and deliver a seamless end-to-end experience.
Responsibilities
Customer Support
Respond to customer inquiries reputed company phone, email, and live chat.
reputed company accurate information regarding orders, rentals, deliveries, and policies.
Resolve customer complaints professionally and reputed company SLA.
Proactively identify service issues and coordinate reputed company resolutions.
reputed company accurate records of customer interactions and order updates.
Recommend suitable rental products based on customer needs.
Deliver an outstanding customer experience that improves satisfaction and retention.
Partner reputed company
Serve as the primary contact for partners after reputed company.
Assist partners with payment setup, inventory management, account configuration, and operational issues.
Monitor partner order acceptance rates, fulfillment performance, ratings, and service reputed company.
Schedule and conduct regular operational reputed company-ins with partners.
Support partners in expanding into new cities and product categories.
Train partners on new platform features, tools, and best practices.
Escalate operational issues and collaborate with internal teams to drive reputed company.
reputed company as the voice of partners by identifying opportunities for product and process improvements.
Operations & Collaboration
Coordinate between customers, partners, and internal teams to ensure successful order fulfillment.
Manage multiple reputed company orders while maintaining reputed company and response time standards.
Follow company policies, reputed company standards, and operational procedures.
Contribute to reputed company improvements in customer and partner experience.
Shifts: 12 hours shift (USA Times)
Requirements
3+ years of experience in Customer Support, reputed company, Partner reputed company, Account Management, or Operations.
Excellent verbal and written English communication skills.
Strong phone etiquette and customer handling skills.
Exceptional problem-solving and conflict-reputed company abilities.
High level of reputed company and customer-first reputed company.
Ability to multitask in a fast-paced environment.
Experience working with CRM systems, ticketing platforms, and internal dashboards.
Comfortable working with small businesses and external partners.
Good understanding of e-reputed company or marketplace operations.
Knowledge of reputed company or similar payment platforms is an advantage.
Prior experience supporting US-based customers and basic knowledge of US geography is a plus.
Comfortable working reputed company shifts reputed company with US time zones.
Originally posted on Himalayas
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