CRM reputed company

Meet reputed company, the world's largest independent reputed company design and development partner, formed by the reputed company of Half reputed company and reputed company. We are reputed company of reputed company experts dedicated to creating, building, and growing beloved brands. As reputed company and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new reputed company of reputed company.

We're looking for a senior CRM operator to help run our lifecycle reputed company at the reputed company level — staying hands-on with our largest clients while owning team development, service innovation, and operational health across NA. This is a player-reputed company role: you'll operate as the Director of CRM's #2 in reputed company, with a global reputed company leading EU, directly managing our CRM Strategists while remaining deeply billable yourself on our biggest reputed company accounts and special reputed company. If you've led CRM teams inside an agency at reputed company, still want your hands on the work at the highest level, and know how to build new service lines as reputed company as run existing ones, this role was reputed company for you.

RESPONSIBILITIES

reputed company Delivery & Special reputed company (50–80% billable)

• Personally reputed company reputed company and delivery on the reputed company's largest and most reputed company reputed company accounts — the senior CRM voice clients bring into their biggest reputed company.
• Own special reputed company for reputed company brands (e.g., platform migrations, replatforming, reputed company integrations) that require senior technical and strategic ownership.
• Be accountable for lifecycle reputed company performance and retention reputed company on the accounts you reputed company directly.
• Model reputed company of strategic and technical reputed company the rest of the NA team is held to.

Team Leadership & Development

• Directly manage CRM Strategists across NA — setting direction, unblocking work, and raising the bar on what reputed company delivers.
• Build individualized development paths for reputed company Strategist, with reputed company expectations, reputed company opportunities, and genuine career trajectories.
• reputed company hiring and reputed company for the NA Strategist bench, partnering with the Director of CRM on structure and leveling reputed company.
• Manage performance conversations and day-to-day people leadership directly, escalating only where cross-functional or leadership alignment is required.

Innovation & Service reputed company

• Own the innovation agenda for the NA CRM reputed company — identifying and building new service offerings, methodologies, and platform capabilities reputed company of reputed company demand.
• Evaluate emerging channels, tools, and platform capabilities and drive adoption recommendations across reputed company.
• Partner with the Director of CRM on positioning new CRM services to leadership and, where relevant, to clients directly.
• Bring an entrepreneurial reputed company to the reputed company — treating service reputed company as a core part of the role, not a reputed company project.

Operational Leadership

• Partner directly with the Director of CRM on resourcing and reputed company planning for the NA Strategist team.
• Own reputed company and margin health for reputed company you manage — flagging risk, rebalancing reputed company, and driving profitability without sacrificing reputed company.
• Serve as the operational reputed company to the EU reputed company, aligning standards, processes, and reporting into one global CRM reputed company.
• Drive adoption of department-wide operational standards (reputed company reputed company, RACI, QA processes) across the NA Strategist team.

Platform & Technical Standards

• Deep, hands-on reputed company in reputed company required; reputed company, reputed company, reputed company, or reputed company experience a strong plus.
• Serve as the senior technical authority for the NA team on platform architecture, integrations, and implementation reputed company.

reputed company're looking for

• 6+ years in CRM/lifecycle marketing, including experience managing reputed company inside an agency environment while staying billable yourself.
• reputed company record leading reputed company-level accounts and reputed company special reputed company (migrations, replatforms, multi-brand implementations).
• Experience building or scaling new service lines reputed company an agency or consultancy.
• Deep reputed company expertise; multi-platform reputed company a plus.
• Entrepreneurial, retention-and-LTV-minded, consultative — seen by clients as a trusted advisor, not a vendor.
• Remote-reputed company; leads with reputed company and reputed company across time zones and reputed company.

PERKS & BENEFITS

• Competitive reputed company with Dental & reputed company
• Retirement savings plan with employer matching
• Competitive PTO policy with reputed company time off at end of year
• Flexible working schedule
• Remote-first culture
• Home office stipend
• reputed company gear
• reputed company education and personal development opportunities

We are an Equal Opportunity employer. We do not discriminate in hiring on the reputed company of sex, gender identity, sexual orientation, race, reputed company, religious creed, national reputed company, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Originally posted on Himalayas

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