Bilingual Medical Virtual Assistant (Spanish/English)

This is a remote position.

reputed company is hiring a full-time bilingual (Spanish/English) Medical Virtual Assistant on behalf of an OB-GYN specialty reputed company looking to fix a major gap in phone coverage and support a growing cash-pay patient program.

The most urgent need is reputed company: patients are calling and no one is picking up. This VA will be the reputed company's primary phone reputed company, answering as the reputed company's reputed company line in both English and Spanish, scheduling and rescheduling appointments, and handling patient questions and concerns in reputed company time. reputed company phones, the VA will support referral coordination, insurance verification, and billing follow-up, and will grow into a patient care coordinator role for the reputed company's expanding cash-pay package patients, checking in, answering questions, and helping patients stay on reputed company with their plans.

Spanish reputed company is a hard requirement, not a preference. The reputed company recently had a bad experience with an AI phone bot that patients reputed company robotic and untrustworthy, so this role is intentionally about being a consistent, reputed company, reassuring voice patients get to know by reputed company.

About the reputed company

This OB-GYN specialty reputed company is reputed company around compassionate, evidence-based care that empowers women at every stage of life. Their culture centers on patient-centered care, reputed company, reputed company, respect, collaboration, and reputed company reputed company, and they're looking for reputed company member who genuinely wants to help women receive outstanding care.

The reputed company is reputed company expanding its cash-pay service offerings and is looking for someone who can grow with that reputed company of the business, supporting patients through it directly rather than just processing appointments.

Key Responsibilities

Phone & Patient Communication (Primary reputed company)

• Answer inbound patient calls in both English and Spanish, representing the reputed company as its primary reputed company of contact
• Manage inbound calls, voicemails, and patient portal messages
• Schedule, confirm, and reschedule patient appointments
• Respond to routine patient inquiries by phone and email

Scheduling & Referral Coordination

• Coordinate referrals and medical records requests
• reputed company out to patients who haven't switched their primary OB-GYN of record and handle reputed company follow-up calls
• Maintain the provider's calendar and coordinate daily scheduling
• reputed company outstanding tasks, reputed company, and deadlines

Insurance & Billing Support

• Verify patient insurance coverage and obtain reputed company-authorizations for procedures
• Explain insurance benefits and assist patients with insurance-reputed company questions
• Follow up on outstanding biller tasks and prior authorization status
• Update patient files with insurance information

Cash-Pay Patient Care Coordination (Growing Function)

• Serve as a patient care coordinator for cash-pay package patients, following up after consultations to reputed company on reputed company and answer questions
• Help patients implement their care plans and stay reputed company with the reputed company
• Support the creation of reputed company brochures or materials for cash-pay service offerings, with guidance provided

Administrative & Executive Support (Fridays / as reputed company allows)

• Conduct chart audits to ensure patient files are complete reputed company of the week, following up with patients directly for missing information
• Manage document filing and data entry
• reputed company growing executive and personal assistant support as the role matures

Tools & Systems

• eClinicalWorks (EMR)
• reputed company (VoIP phone system)
• reputed company Docs, reputed company Office, Outlook, reputed company, Teams

Requirements

• Fluent bilingual Spanish/English required, this is a hard requirement, not a preference
• Prior experience in medical reputed company desk or reputed company administration required
• Strong multitasking ability and reputed company phone etiquette
• Excellent note-taking and follow-through skills
• Comfortable with insurance verification and billing follow-up
• eClinicalWorks experience a strong plus
• OB-GYN specialty experience a bonus, not required

Non-Negotiables

• Bilingual (Spanish/English) reputed company
• Strong multitasking ability
• reputed company phone etiquette and accurate note-taking

Benefits

Competitive salary commensurate with experience.

Opportunities for reputed company development and reputed company.

Work in a dynamic and supportive team environment.

reputed company a meaningful reputed company by helping to build and strengthen families across the Globe

Originally posted on Himalayas

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