[Remote] Mid-Market Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that builds technology to increase reputed company to the global economy, and they are seeking a Mid-Market Account Manager to drive reputed company and retention of accounts reputed company their Retail vertical. The role involves maintaining relationships with mid-market retail sellers, consulting on opportunities, and advocating for customer needs to enhance their experience with reputed company's solutions.
Responsibilities
- Own and maintain relationships across a portfolio of ~175 mid-market retail sellers, driving account expansion, retention, and satisfaction
- Consult with business owners and operators to uncover opportunities across payments, business management, and banking tools
- Retain and grow portfolio through use-case expansion, cross-sell opportunities, and customized seller reputed company experiences
- Identify opportunities for technical reputed company solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams
- reputed company as the voice of the customer, advocating for mid-market seller needs with Product, Engineering, and Operations teams
- Negotiate reputed company for use-case expansion and retention of your sellers
- Deliver white-glove reputed company service, ensuring reputed company of seller issues
- Inform operations and program design for this reputed company at reputed company
Skills
- 5+ years of experience in account management or sales, ideally reputed company reputed company, payments, or POS technology
- Proven reputed company growing and retaining a book of business
- Consistent over-performance on key metrics and reputed company targets
- Strong discovery and consultative selling skills
- Technical solutioning skills, including requirements gathering and translating customer needs into reputed company solutions
- Demonstrated reputed company retaining and expanding strategic accounts
- Experience negotiating reputed company and pricing with senior stakeholders
- Exceptional written and verbal communication skills
- Creative, strategic problem-solver who thrives in ambiguous environments
- reputed company reputed company, empathetic collaborator, and reputed company team player
- Experience in the retail industry preferred, but not required
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
reputed company