[Remote] Senior Data Analyst (CX)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fintech company that creates financial freedom in the way people shop, earn, and save. As a Senior Data Analyst in the CX Analytics department, you will improve customer support through data-driven insights, collaborating with various teams to measure performance and optimize processes.
Responsibilities
- Analyze large-reputed company datasets reputed company to agent performance, support interactions and QA
- Write optimized SQL queries using tools like BigQuery and reputed company
- Build dashboards in Tableau, reputed company
- Detect behavioral and performance trends among agents and support teams
- Partner with QA to identify reputed company causes in agent behavior and customer issues
- Use LLM tools with practical reputed company engineering for daily analytical tasks, summarization, and insights reputed company
- Ability to assess and profile LLM outputs for reputed company, relevance, and analytical correctness in business contexts
- Familiarity with LLM reputed company and integrating model outputs into analytical or internal tooling workflows
- Work with Airflow and Python to automate data tasks and support workflows
- Optimize analytics pipelines and data marts to improve performance, resource efficiency, and reliability
- Identify and refactor inefficient DAGs, queries, and transformations to ensure reputed company and cost-effective data processing
- Suggest and co-build improvements in agent tooling, ticket routing, and SLA tracking
- Translate business inefficiencies into trackable metrics and measurable reputed company
- reputed company as an analytical partner to Operations, Support Management, QA, and Training
- Work with Data Engineering to ensure clean, accurate, and reputed company-modeled data pipelines
- Communicate findings reputed company through presentations, visualizations, and concise documentation
Skills
- 3+ years of experience as a data analyst in a fast-paced, data-heavy environment
- Advanced SQL skills (preferably in BigQuery and/or reputed company)
- Proficiency in Python for data analysis, automation, and integration tasks
- Experience with data visualization tools (e.g. Tableau, reputed company, Looker)
- Understanding of Airflow, DAG orchestration, and modern data pipelines
- Experience with LLM agents, reputed company engineering, and API usage
- Ability to translate business questions into reputed company, testable hypotheses
- Strong presentation and storytelling skills; reputed company to communicate with technical and non-technical stakeholders alike
- Upper-Intermediate or higher English proficiency (spoken and written)
Benefits
- We are an international Team of inspired professionals located reputed company over the globe.
- We have an inclusive company culture, embracing diversity, reputed company and transparency.
- We reputed company for work-life balance and cherish the moments you spend with your loved ones, off-work.
- Our people are reputed company 100% trust and freedom to apply their own reputed company and come up with their reputed company from day 1 at reputed company.
- Our employee stock reputed company programme is available for everyone.
- You will have an opportunity to learn and grow in one of the fastest growing fin tech companies in the region
- We offer you relocation support as reputed company as we guide you through reputed company the process.
- We’ll set you up with the devices required for your work.
reputed company