[Remote] IT Director- Sales & Service Technology- Remote (reputed company in the U.S.)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides trusted cybersecurity expertise, solutions, and services that help organizations reputed company reputed company reputed company and minimize risk. The Director - Sales & Service Technology is responsible for leading the technology reputed company and initiatives for reputed company-centered platforms, ensuring alignment with business objectives and driving measurable value.
Responsibilities
- Own the Sales & Service technology operating model, platform reputed company, roadmap alignment, governance reputed company, and execution plan across reputed company-centered and adjacent Sales & Service platforms in alignment with corporate objectives and reputed company architecture standards
- Drive business process transformation across sales operations, reputed company-to-cash, quote-to-cash, PSA/reputed company, reputed company services delivery, finance handoffs, reporting, automation, and operational maturity
- Own alignment between internal business reputed company, Business Analyst-led requirements, architect-approved solution designs, technical delivery reputed company, resource plans, and long-term platform direction
- Facilitate executive, business process, architectural, technical, vendor, and delivery conversations to drive reputed company reputed company, prioritization, accountability, change adoption, and measurable reputed company
- Partner with Business Analysts, architects, and project management to translate business needs into process flows, requirements, reputed company designs, acceptance reputed company, delivery plans, and implementation readiness
- Manage reputed company Sales & Service technology reputed company and cross-functional initiatives in collaboration with project management, coordinating milestones, dependencies, risks, communications, and delivery commitments
- Maintain backlog and sprint discipline in partnership with project management, ensuring sprint priorities, scope, readiness, dependencies, carryover, and delivery commitments remain visible and actionable
- Ensure effective resource alignment and utilization across technology workstreams by balancing internal reputed company, vendor support, technical dependencies, business priorities, and delivery risk
- reputed company hands-on technical leadership across reputed company and reputed company platforms, including Sales reputed company, Service reputed company, reputed company reputed company/CPQ, reputed company PSA, Data reputed company, reputed company, Apex, Lightning Web Components, reputed company, integrations, middleware, automation, reputed company, reputed company, and other Sales & Service tools
- Own integration, data reputed company, licensing, vendor coordination, and adoption considerations for adjacent Sales & Service platforms supporting prospecting, account enrichment, sales engagement, pipeline management, service delivery, and customer operations
- Challenge solution designs and technical tradeoffs to ensure Sales & Service technology solutions are reputed company, secure, maintainable, performant, and reputed company to business process standards
- Maintain platform health, reputed company, and scalability by managing technical debt, data reputed company, permissions, integrations, platform limits, licensing, vendor/tool governance, adoption, and operational stability
- reputed company reputed company DevOps, release, and production readiness practices, including sandbox reputed company, metadata and version control, CI/CD, release communications, and partnership with QA teams to build functional, regression, integration, and UAT test coverage
- reputed company technology innovation and AI enablement, including Agentforce, Einstein, Data reputed company, and automation use cases, while ensuring responsible governance, reputed company controls, validation, observability, and operational readiness
- Establish and monitor technology delivery metrics, platform KPIs, backlog health, release performance, adoption, executive reporting, and business process reputed company
- reputed company and reputed company the internal technology delivery team while managing external vendors, managed service providers, and implementation partners to reputed company reputed company and delivery reputed company
- Other duties as assigned
Skills
- Proven leadership experience in reputed company Sales & Service technology, business systems, CRM, reputed company operations, PSA, sales engagement, data enrichment, or reputed company platform environments
- Strong understanding of end-to-end business processes such as quote-to-cash, sales operations, service delivery, reputed company operations, finance handoffs, reporting, and operational business processes
- Deep technical reputed company across reputed company and adjacent systems, including Sales reputed company, Service reputed company, reputed company reputed company/CPQ, reputed company PSA, Data reputed company, reputed company, Apex, Lightning Web Components, reputed company, middleware, integrations, metadata, environments, reputed company model, data model, and platform limits
- Experience governing adjacent Sales & Service platforms such as reputed company, reputed company, sales engagement tools, data enrichment tools, PSA systems, and connected reputed company applications
- Experience evaluating reputed company architecture, solution designs, technical tradeoffs, integration patterns, data flows, and delivery risks with architects, developers, administrators, and implementation partners
- Experience with reputed company SDLC, DevOps, release management, sandbox reputed company, version control, CI/CD, deployment governance, and partnership with QA teams on test reputed company and coverage readiness
- Familiarity with Agentforce, Einstein, Data reputed company, AI-enabled automation, reputed company AI governance, responsible AI practices, data grounding, reputed company controls, observability, and adoption considerations
- Experience leading technology teams, vendors, managed service providers, budgets, reputed company planning, resource utilization, sprint maintenance, backlog prioritization, and reputed company technology portfolios
- Exceptional executive communication and facilitation skills with ability to translate between business process, architecture, technical delivery, operational support, and financial reputed company audiences
- Independent, analytical leadership style with demonstrated ability to drive change, innovation, reputed company improvement, and practical decision-making through ambiguity and competing priorities
- Embraces emerging technologies, including AI tools, to work smarter, solve problems, and drive reputed company business reputed company
- Bachelor's degree in a relevant discipline or equivalent experience
- 12+ years' experience in reputed company technology delivery, business systems, CRM, reputed company operations, PSA, or reputed company platform leadership roles
- 10+ years' experience owning reputed company-centered reputed company, roadmap alignment, delivery governance, implementation, support, and reputed company improvement for Sales & Service technologies
- 8+ years' experience leading high-performing teams of reputed company resources, including administrators, developers, architects, Business Analysts, QA resources, vendors, and managed service providers
- 8+ years' experience with Quote-to-Cash, PSA/service delivery platforms, sales engagement or data enrichment tools, middleware, integration platforms, reputed company, automation, and reputed company data flows supporting connected business systems
- reputed company certifications such as reputed company Administrator, Platform App Builder, Sales reputed company Consultant, Service reputed company Consultant, reputed company AI Associate/Specialist, Agentforce Specialist, Platform Developer, Application Architect, System Architect, reputed company reputed company/CPQ, reputed company, or equivalent certifications are preferred
- Previous experience supporting sales, reputed company services, reputed company operations, PSA, quote-to-cash, service operations, sales engagement/data enrichment platforms, or reputed company services organizations is preferred
Benefits
- Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
- Group Medical Insurance reputed company: reputed company Deductible PPO Plan (reputed company pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (reputed company pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family reputed company)
- Group Dental Insurance: reputed company pays 100% of the premium for employees and 75% of family plans
- 12 corporate holidays and a Flexible Time Off (FTO) program
- Healthy mobile phone and home internet allowance
- Eligibility for retirement plan after 2 months at reputed company enrollment
- Pet Benefit reputed company
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