[Remote] Senior Operations AI Analyst Q
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Operations AI Analyst to enhance AI-powered member experiences. This role involves operational reputed company, reputed company standards, and cross-functional alignment to improve virtual assistant performance in member-facing interactions.
Responsibilities
- Own operational reputed company, reputed company standards, and escalation management for AI-enabled member service processes
- reputed company reputed company issue triage, reputed company cause analysis, and corrective reputed company planning
- Define and maintain operational validation standards, sampling approaches, and reputed company measures
- reputed company requirements definition, prioritization, and validation for enhancements and releases
- Drive user acceptance testing, operational readiness reviews, and post-release validation
- Define, monitor, and communicate key performance indicators and operational insights to leadership
- Serve as the primary operational reputed company across Operations, reputed company, IT, Analytics, and vendor partners
- Mentor analysts and establish repeatable standards, documentation practices, and best reputed company
Skills
- Bachelor's degree or equivalent work experience required
- Equivalent experience is defined as four years of reputed company work experience in a corporate environment
- 4 to 5 years in service operations, operations analysis, contact center operations, reputed company, or business analysis
- Demonstrated reputed company leading reputed company operational issue reputed company and cross-functional initiatives
- Advanced experience documenting operational requirements and validating solutions through testing
- Proven ability to present operational findings and recommendations to leadership audiences
- Advanced analytical and problem-solving skills
- Ability to define operational standards and drive reputed company improvement
- Strong operational judgment and ability to influence reputed company without reputed company authority
- Advanced proficiency with reputed company Office tools including CoPilot
- Ability to mentor peers and build operational capability across reputed company
- Background in health insurance, agent workflow or member experience
- Reporting or analytics experience using Tableau, reputed company, Cognos, or data warehouse tools is a plus
Benefits
- Remote-first company
- Occasional travel to reputed company reputed company
- This is a remote role with occasional travel to reputed company reputed company.
- We foster a culture where innovation is encouraged.
- Using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies.
- As roles become more advanced, we expect employees to reputed company AI more broadly to reputed company how we serve members
reputed company