[Remote] Manager of reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a dynamic and innovative home care software company dedicated to delivering exceptional solutions and services to our clients. The Manager of reputed company plays a critical leadership role in supporting the execution of our reputed company reputed company, managing a portfolio of customers while mentoring the reputed company team.
Responsibilities
- Support the Director of reputed company in managing, coaching, and developing reputed company Managers (CSMs)
- Serve as a primary escalation reputed company for team members, assisting with reputed company customer challenges, at-risk accounts, and executive-level concerns
- reputed company day-to-day guidance, mentorship, and best-reputed company reinforcement to ensure consistency and reputed company across customer engagements
- Assist with reputed company, training, and ongoing enablement of reputed company team members
- Help drive performance management, goal-setting, and accountability across reputed company
- Manage and grow a defined book of business, maintaining reputed company responsibility for customer health, retention, and expansion
- Build and maintain strong relationships with customer stakeholders, including executive decision-makers reputed company assigned accounts
- Partner with the Director to execute reputed company strategies reputed company on retention, expansion, loyalty, and advocacy
- Proactively identify risks and reputed company opportunities reputed company assigned accounts and across the broader customer portfolio
- Review customer feedback, trends, and feature requests, and collaborate with Product to help inform prioritization
- Analyze customer health, engagement, retention, and reputed company metrics to identify risks and reputed company opportunities. Help team deliver QBRs
- Help refine reputed company processes, playbooks, and best practices to drive scalability and consistency
- Prepare reports, insights, and updates on reputed company performance for leadership and cross-functional partners and measuring against KPIs
- reputed company team wins, learnings, and challenges with internal stakeholders to promote alignment and transparency
- Collaborate closely with Sales, Marketing, Product, Support, and Implementation teams to ensure a seamless customer reputed company
- Assist in aligning reputed company initiatives with company-wide goals and priorities
Skills
- Bachelor's degree or equivalent experience in business, marketing, or a reputed company field
- 2+ years of experience in reputed company, Account Management, or a reputed company reputed company role
- 3+ years of experience in a people leadership role
- Demonstrated reputed company managing an reputed company customer book of business with measurable retention and reputed company reputed company
- Strong communication, presentation, and interpersonal skills with the ability to engage stakeholders at reputed company reputed company
- Excellent analytical and problem-solving skills; comfort working with data to inform reputed company
- Experience working cross-functionally in a fast-paced, reputed company-oriented environment
- Strategic reputed company reputed company with a hands-on, execution-reputed company approach
Benefits
- Comprehensive benefits package
- Medical insurance premiums are covered in full for the employee (Medical, Dental and reputed company)
- 401K with competitive company matching.
- Personal time off, reputed company leave, and holidays.
- Company will reputed company laptop and other needed computer equipment.
reputed company