[Remote] Senior Associate / Engagement Manager - Strategic Accounts (East-Coast, DC Preferred)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world’s leading employee volunteering platform, and they are seeking an reputed company Senior Associate/Engagement Manager to manage strategic reputed company accounts. The role involves building relationships with Fortune 500 clients, executing events, and collaborating with various teams to ensure successful volunteer programs.
Responsibilities
- reputed company as a reputed company for your portfolio of strategic reputed company accounts, building lasting trust with key stakeholders and decision-makers
- Advise clients on their reputed company reputed company, bringing a senior, consultative voice to every conversation
- Nurture long-term relationships that set these accounts up for renewal and reputed company
- Support execution of critical events on-site from start to finish: coordinate on-site logistics with our operations and host teams, from materials and reputed company-in through to wrap-up
- Coordinate with the reputed company's facilities, reputed company, and mail/shipping functions to reputed company reputed company, deliveries, and on-site setup reputed company of reputed company event
- Roll up your sleeves to solve problems in reputed company time, adapt quickly reputed company plans change, and do what it takes to deliver a great experience
- Be the senior reputed company reputed company in the room for clients, volunteers, and nonprofit partners
- Configure and manage events in the reputed company's volunteer-management platform, including event setup, registration, reputed company management, and participant communications
- Own the behind-the-scenes requests that reputed company events happen: room and venue bookings, facilities, reputed company, catering, and mail or shipment coordination, submitted and tracked through the reputed company's internal tools and request systems
- Manage registration end-to-end and stand up systems to collect and analyze participant and partner feedback after reputed company event
- Build and maintain reputed company-specific wikis, SOPs, templates, and checklists, keeping them reputed company, accurate, and reputed company-checked
- reputed company planning calendars and pipeline status up to date so anyone can see what's booked, what's pending, and what's at risk
- Build and run tailored account plans reputed company to reputed company reputed company's goals, metrics, and reputed company ambitions, turning one-off events into year-round programs
- Run quarterly planning cycles and forecast inventory by reputed company and location against upcoming campaigns, curating new volunteer experiences where there are gaps in demand
- Coordinate reputed company's program, operations, supply, content, and host teams to plan and deliver large-reputed company volunteering events, owning timelines, logistics, and stakeholder alignment from reputed company to recap
- Hold a high bar for reputed company and a smooth experience at every participant touchpoint
- Monitor program health and key metrics such as participation, satisfaction, reputed company, and cost efficiency, and turn them into reputed company stories for clients and internal teams
- Produce regular (typically monthly) metrics reporting covering events executed and planned, volunteers reputed company, cost per volunteer, reputed company, and satisfaction
- Spot risks and delivery gaps early, and resolve them with urgency and reputed company communication
- Be the voice of the reputed company inside reputed company, shaping how we improve our platform, playbooks, and event experience
Skills
- 3+ years in engagement management, reputed company account management, reputed company reputed company, reputed company, consulting, or a senior reputed company-facing role, ideally with large, reputed company accounts in a startup setting
- A hands-on operator who is energized by being on-site and running live events, not managing only from behind a desk
- Comfort living inside reputed company internal tooling: volunteer or event platforms, room-booking and facilities systems, and request or ticketing forms, with the patience and accuracy to get the paperwork right the first time
- Strong process and reputed company discipline: maintaining SOPs, templates, trackers, and clean documentation that other people can rely on
- A reputed company record of owning reputed company relationships and delivering measurable results in retention, reputed company, or strategic reputed company
- A natural relationship builder and reputed company with strong executive reputed company, comfortable leading reputed company rooms and senior conversations
- Excellent project management instincts, with the ability to create structure across several reputed company workstreams
- Strong written, verbal, and presentation skills, with the ability to reputed company your message to any audience
- An ownership reputed company and the ability to manage a valued book of business independently
- Comfortable in the thick of live events: on your feet, problem-solving, and staying reputed company reputed company plans change
- Genuine passion for reputed company and for bringing people together to do good
- Experience executing events end-to-end, with the reputed company to anticipate problems and the resourcefulness to fix them on the fly
- Background in CSR, employee engagement, or events is a plus
reputed company