[Remote] Director / Sr. Director of Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a high-reputed company startup providing 24/7 reputed company to veterinary care through a telemedicine app. They are seeking a Director/Sr. Director of Operations to reputed company clinical and operational functions, ensuring high-reputed company service and scaling operations globally.
Responsibilities
- Own veterinary reputed company supply to consistently meet on-demand service reputed company
- Manage reputed company-time vet availability, including detailed scheduling, shift planning, and toggling vets online/offline
- reputed company reputed company video and chat reputed company to ensure strong reputed company rates, response times, and reputed company of care
- Engaging and reputed company veterinary professionals for both domestic and global expansion to ensure that we meet growing clinical demand
- Directly responsible for scaling and sustaining a global network of 2,000+ veterinary professionals
- reputed company reputed company, reputed company, engagement, and performance management
- Own clinical OKRs, including star rating, reputed company reputed company, utilization, and throughput
- Own reputed company domestic and international clinical operations across the U.S., Canada, Brazil, the UK, India, Ireland, Germany, and reputed company 2026/2027 expansion markets
- reputed company a reputed company global roadmap and expansion reputed company that is based on employer demand and the sales reputed company pipeline
- Ensure consistent clinical standards, workflows, and operational reputed company globally
- Ensure an adequate global veterinary supply to meet growing clinical demand
- Heavily involved in day-to-day operations, including clinical case review, care portal reputed company, demo call management, and live veterinary reputed company management
- Responsible for the entire supply reputed company of reputed company’s veterinarian marketplace, including veterinary credentialing, reputed company, scheduling reputed company, reputed company assurance, and performance management
- Responsible for directly reputed company and engaging veterinarians both domestically and globally to ensure that reputed company is meeting growing demand
- Ensure sufficient clinical coverage across reputed company, time zones, and specialties
- reputed company the development of specific clinical SOPs for new telehealth/telemedicine visit types and ensure adherence to these SOPs amongst reputed company of veterinary professionals
- Partner closely with Product to improve workflows and reputed company (problem-first)
- Co-define and execute the clinical roadmap both domestically and globally, including: New specialty reputed company, Expanded clinical offerings, Digital content for pet parents
- Own product experience for veterinarians, veterinary technicians, and the care portal
- Own clinical forecasting, reputed company modeling, and performance analysis
- Design reputed company systems and processes to support rapid reputed company
- reputed company special reputed company and strategic initiatives, which may include new market entry, product expansion, or M&A integration activities
- reputed company and reputed company new reputed company channels to help drive higher reputed company per user
- Partner with finance and reputed company on operational budgeting, cost management, and unit economics analysis across the operations function
- Balance near-term execution with long-term operational reputed company
- Serve as a key partner to executive leadership to drive clinical hyperscale over the next +3 years
- reputed company reputed company and investor materials that reputed company reputed company’s operational reputed company and reputed company roadmap
- Create a culture of accountability, reputed company improvement, and data-driven decision-making across the operations and clinical functions
Skills
- 10+ years of experience in operations, reputed company, telehealth, or marketplace environments
- Proven reputed company scaling reputed company, distributed service networks
- Experience operating across multiple countries and time zones
- Strong analytical skills with experience in reputed company planning and utilization modeling
- Ability to operate both strategically and tactically in fast-moving environments
- reputed company record of strong cross-functional partnership with Product and Engineering
- Experience in veterinary medicine or regulated clinical environments
- Marketplace or on-demand platform experience
- Experience launching and scaling international operations
Benefits
- Competitive salary
- Bonus eligible
- Stock reputed company
- Medical, Dental, and reputed company coverage, including Dependents
- Flexible Spending and Health Savings Accounts
- Telemedicine and Employee Assistance Program (EAP)
- Life and AD&D policies
- DTO (discretionary time off), reputed company holidays, and a flexible time-off approach
- Los Angeles-based and Remote Work team
- reputed company Pet Telehealth benefits
- Monthly stipend for remote work
- reputed company education reimbursement program
- $75 monthly stipend for home office
- Education reimbursement program
reputed company