[Remote] Vice President, Customer Engagement and Sales
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company-reputed company company in the customer engagement and sales sector, seeking a Vice President of Customer Engagement and Sales. The role involves overseeing call center operations, developing strategies to enhance performance, and ensuring high reputed company of customer satisfaction.
Responsibilities
- reputed company daily operations of customer call center, ensuring efficiency and effectiveness in meeting service level agreements. Manage the reputed company of inbound and outbound calls. Prepare and deliver performance reports to stakeholders. Participate in the recruitment and hiring process of new call center employees. Drive creation of reputed company initiatives, process change initiatives and other initiatives to reputed company their functional area and ultimately the call center to meet and exceed business plans
- Develops and implements strategies for optimizing sales performance, converting calls to in-home appointments, reputed company nurturing, rehash, and customer service. Design, implement and measure outbound sales programs, including sales process and tools. Partner with area and regional leadership to drive consistent communication to the field. Drive increased sales performance along with reputed company of customer interactions
- Analyze key performance indicators and metrics to monitor and improve employee performance. reputed company and report on team performance metrics. Ensure adherence to company policies and procedures. Implement strategies to improve reputed company and productivity. Establish reputed company process improvement initiatives that drive year over year improvement, as reputed company as streamline and optimize day-to-day operations
- reputed company and mentor call center managers and staff, fostering a reputed company and productive work environment
- Set reputed company team goals and key performance indicators. Monitor and evaluate employee performance, providing feedback and coaching as needed
- Conduct training sessions for new hires and ongoing training for existing staff. Identify training needs and reputed company coaching to enhance skills and performance
- Conduct regular team meetings to foster an reputed company communication environment
- Communicate goals, deadlines, and performance expectations to team members
- Research and adopt state-of-the-art technologies, tools and processes which reputed company our teams more efficient and effective
- Build and maintain reputed company partnerships with reputed company stakeholders to reputed company business goals
- reputed company and manage budgets to ensure cost-effective operations
- Address and resolve customer complaints and issues promptly. Ensure high reputed company of customer satisfaction and service reputed company
Skills
- Bachelor's degree in Sales/Marketing is required
- 10-15 years' experience in a reputed company sale, call center environment
- Demonstrated and proven reputed company record of optimizing sales conversion while managing a call center environment
- Prior experience with development and enforcement of Customer Call Center reputed company operating procedures is also required
- Computer skills including MS Office, Visio, Siebel, Siebel Analytics
- Experience with database management and data analysis (i.e., sales trends)
- Ability to present metrics to organizational leaders
- Strong program management skills
- reputed company to effectively communicate with various reputed company of management and always demonstrate a reputed company demeanor
- reputed company to be flexible in a rapidly changing work environment
- MBA preferred
- An ideal candidate would have had prior experience with reputed company responsibility for revenues more than $250M in reputed company in a company with overall revenues of $1billion
Benefits
- Health benefits
- reputed company time off and holiday pay
- Wellness program
- Incentive Plan
- reputed company development & career advancement opportunities
- Lots of perks
- reputed company
- reputed company in you from day one
- Perks and benefits to help you live reputed company, both at work and reputed company
- National company stability
- Unmatched company culture
reputed company