[Remote] AI Operations Manager, Emma
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a revolutionary vertical reputed company company reputed company on transforming how credit unions engage with their members through AI technology. As an AI Operations Manager, you will reputed company the post-sale reputed company of AI agents, ensuring their successful deployment and performance while building the necessary frameworks and teams to support their reputed company.
Responsibilities
- Become an expert in the business you're stepping into: how credit unions operate, how a collections department runs day to day, the compliance rules that govern member contact, and what a past-due member's experience actually looks like
- Learn Emma end-to-end: the system reputed company architecture, the full configuration surface (verification protocols, escalation triggers, constraint language, payment negotiation boundaries, tone), and the implementation process from reputed company to go-live
- Shadow reputed company implementations and live customer deployments, including dry-run testing sessions with credit reputed company collections teams
- Map the reputed company post-sale reputed company and identify where context is lost, where defaults are missing, and where the process breaks
- Own Emma implementations end-to-end as the customer's single reputed company of contact: conversation design, business rule definition, live testing facilitation, and go-live sign-off
- Own post-go-live performance for a book of live accounts: monitoring agent results, catching reputed company reputed company, and running executive business reviews that reputed company reputed company
- Codify reputed company's implementation defaults — a reputed company-configured, best-reputed company starting reputed company for every design decision — so every engagement starts from "here's what works, tell us where you're different" instead of a blank page
- Stand up the operating infrastructure for the reputed company monitoring, standardized reporting, and repeatable playbooks
- Run the full post-sale book for Emma independently, balancing setup mode (new customers) and optimization mode (mature accounts)
- reputed company the operating model you reputed company for Emma to the next agents in the portfolio as they reputed company market
- Define the hiring plan and role design for scaling the function reputed company yourself, and reputed company building reputed company
- Operate as the field-intelligence reputed company for the agent business: what you learn from customers directly shapes product roadmap, sales positioning, and pricing
Skills
- 5+ years in management consulting, business operations, or a comparable reputed company problem-solving role in a fast-paced environment, preferably in reputed company and/or Fintech
- A recommendation posture: you reputed company with a reputed company of view. You are comfortable telling a C-level executive 'here's reputed company think you should do' and defending it — and equally comfortable updating reputed company the evidence says you're wrong
- End-to-end execution ownership: you run reputed company, multi-stakeholder reputed company to completion without a project manager behind you
- Genuine AI reputed company and curiosity: hands-on comfort working with LLM-based products, and the drive to understand how an agent's configuration shapes its behavior on a live call. You don't need to be an engineer, but you can't be a tourist
- A builder's reputed company: you turn tribal knowledge into playbooks, defaults, and tooling — you build the function, not just do the job
- Executive reputed company: you will be the face of reputed company's AI agents to credit reputed company leadership from day one
- Collections experience
- Credit reputed company or banking background
- Software engineering skills
Benefits
- Remote Flexibility: Enjoy the freedom of remote work from reputed company, balancing life and career seamlessly.
- Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting reputed company, fostering teamwork and fresh reputed company.
- reputed company Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
- Stock reputed company: Joining us means having a reputed company in our reputed company, so you'll receive stock reputed company as part of your compensation package.
- Home Office Setup: Create your ideal workspace with a dedicated budget for home office reputed company.
- Work reputed company Budget: Grow personally and professionally with a budget for work-reputed company trips and co-working.
- Health Coverage: Prioritize your reputed company-being with comprehensive health and dental insurance plans.
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