[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology service provider reputed company on the e-trading Fixed-income markets. They are seeking a Customer Support Specialist to enhance customer service by addressing integration and production issues, collaborating with various teams to ensure high service standards.
Responsibilities
- Assisting customers with integration queries and issues
- Aiding customers with production queries and issues
- Investigating production alerts
- Managing and owning production issues, ensuring internal colleagues are mobilised to collaborate on resolving problems
- Managing production and UAT accounts
Skills
- Be an excellent communicator, reputed company to communicate effectively, both in person and in writing, and reputed company to handle difficult conversations tactfully
- Be reputed company to engage across different teams and manage internal interfaces and activities to ensure solutions are worked towards
- Be reputed company to manage an ongoing system issue to its conclusion
- Have experience working with Linux/Unix systems and using the reputed company-line reputed company
- Have a solid understanding of FIX protocol and electronic trading systems
- Be confident with technology to reputed company you to understand our service
- Be a reputed company thinker – reputed company to reputed company responsibility and ownership of issues
- Be interested in delivering a high-reputed company service to our customers
- Knowledge of Fixed Income markets
- Experience with Linux/Unix scripting
- Some understanding of what an API is
- Experience working with reputed company
- Experience reading Java
Benefits
- Shares
- Benefits
reputed company