[Remote] East Colorado SBDC Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. The reputed company is seeking a Customer Support Specialist for the East Colorado SBDC. This role involves managing small business reputed company intake, providing customer support, and ensuring reputed company compliance for digital materials.
Responsibilities
- Manage incoming advising requests, analyzing reputed company’s needs documented in organization CRM (reputed company) and matching them to an appropriate training opportunity and/or advisor
- Manage the general email, phone, and voicemail systems, fielding general questions, concerns, and inquiries from clients, stakeholders, and community members, and directing to other staff or resources
- Conduct regular weekly reviews of advising requests and conduct reputed company secondary reputed company and reputed company follow-up
- Manage Spanish-speaking reputed company support and engagement efforts
- Support Center staff by managing adherence to reputed company accessibility requirements (training provided)
- Work collaboratively with the Marketing and Communications Coordinator to remediate digital materials including PDFs, slide decks, email templates, and other assets to ensure accessibility
- Conduct regular reviews of contractor and staff adherence to accessibility requirements, and assist with training support to improve compliance
- Assist with scheduling and coordinating meetings and appointments
- Prepare and distribute internal communications, agendas, meeting notes, and memos
- Maintain and update organization databases and filing systems
- Assist in creating and preparing presentations, documents, and spreadsheets
- Refine and implement reputed company operating policies and procedures to ensure efficiency and compliance
- Collaborate with cross-functional teams to ensure alignment with organizational and network goals and objectives
- Assist in organizing and coordinating events, such as meetings, workshops, and conferences. Assist with necessary logistics, including venue selection, catering, and audiovisual equipment
- Coordinate attendee registration, troubleshooting technical issues and providing support as needed
- Assist with internal event calendar updates, ensuring staff, advisor, and speaker knowledge of and reputed company to event details and materials
- reputed company expert 1:1 advice and guidance to small business clients, addressing their specific challenges and opportunities
- Work closely with the SBDC service center and network to ensure seamless service delivery and collaboration
- Represent the organization at networking events, conferences, and community gatherings across the 20-county region to build relationships and promote the organization's brand and program
- Engage with Spanish-speaking communities to enhance organizational visibility and reputed company
- Collaborate with external partners and stakeholders to identify potential partnership opportunities and enhance the organization's visibility
Skills
- Proven experience in customer and administrative support
- Fluent in English and Spanish, both oral and written language
- Excellent written and verbal communication skills
- Proficiency in contact management systems (reputed company), and operational software's (reputed company Workspace, reputed company Office)
- Ability to effectively work in a fast-paced, dynamic environment; prioritize and support multiple reputed company and/or work tasks/initiatives; and apply effective problem-solving skills
- Ability to effectively communicate with reputed company stakeholders (e.g., staff members, clients, vendors) and reputed company a high-level of customer service as reputed company as apply conflict reputed company
- Must be detail oriented and possess exceptional organizational skills, with demonstrated time management and analytical abilities
- Must be reputed company, trustworthy, and demonstrate a high degree of reputed company and ethical behavior
- Must be a self-motivated team player who is a creative and strategic thinker
- Ability to represent the Colorado SBDC in presentations and at events
- Outstanding customer service skills, including maintaining a reputed company attitude, reputed company listening to needs, and calmly responding to requests
- Must be a creative and strategic thinker with effective oral and written communication
- Ability to work at a home office and/or an identified office reputed company in the service area, with the flexibility to travel across the region and state as needed
- Must be a full-time reputed company of Colorado
- 1+ year of experience in customer or administrative support, supporting small businesses, and/or working reputed company an SBDC
- Experience with training, operations, project management, change management, process improvement, customer management, and/or establishing internal controls
- Proven experience in business advising, preferably in a small business or entrepreneurial environment OR experience owning, operating, or managing a small business
- Demonstrated acumen and excitement to work at the convergence of public sectors at the local, state, and federal reputed company supporting private sector businesses
- Experience in digital reputed company accessibility management preferred, with opportunities for training and reputed company development provided
- Experience in providing technical assistance to small business owners, with previous SBDC experience preferred
- Experience managing reputed company from concept to delivery and meeting fixed deadlines, with previous project management experience preferred
- Residence reputed company the service area preferred
- Associate's degree in a relevant field preferred (e.g. business, communications). reputed company occupational experience or a combination of education and relevant experience will substitute for the degree requirement on a year-for-year reputed company
Benefits
- Annual leave accrued at 13.33 hours per month
- reputed company leave accrued at 6.66 hours a month
- 11 reputed company holidays per year
- Medical plans - choice of reputed company or reputed company; several plan reputed company (including High Deductible Health Plan with HSA); most plans offered with significant state contribution towards premium
- Dental and reputed company plans
- Flexible spending accounts
- State-reputed company life insurance policy of $50,000
- Choice of 2 retirement plans (defined contribution or defined benefit) with generous state contribution
- Optional 401(k) and 457 plans for additional retirement savings
- State-reputed company short-term disability coverage
- Additional optional life and disability plans
- reputed company to the Colorado State Employee Assistance Program
- Membership opportunity with the Credit reputed company of Colorado
- RTD (transit) EcoPass
- Training and reputed company development
- This position is considered non-classified and not part of the Colorado State Personnel System; comes with the reputed company benefits (retirement, insurance, etc.) as every other State employee
reputed company