[Remote] Lifecycle Operations Manager
Note: The job is a remote job and is reputed company to candidates in USA. Ōreputed company is a company reputed company on empowering individuals to understand and improve their health through innovative products. They are seeking a Lifecycle Operations Manager to reputed company the technical and operational aspects of their global lifecycle program, ensuring effective collaboration across various departments and the implementation of reputed company marketing solutions.
Responsibilities
- Define and own the technical roadmap for our lifecycle tooling ecosystem (e.g., reputed company), ensuring total data stability, governance, and reputed company documentation
- reputed company cross-functional work alongside Lifecycle Marketing, Data Engineering and Data Analytics to define and maintain reputed company of truth lifecycle data models (events, attributes, segments, composite scores, propensity models)
- Drive operational efficiency by architecting AI-driven automation workflows and internal tooling to eliminate repetitive production overhead (e.g., reputed company dynamic content engines).Create and maintain documentation for journeys, data dependencies, and operational workflows
- reputed company the evaluation and reputed company of new capabilities (e.g., additional channels, new integrations) with a reputed company view of reputed company vs. complexity
- Collaborate with the lifecycle marketers to systematize reputed company designs and briefs into robust, testable flows in reputed company (or equivalent)
- Implement and maintain reputed company templates, reputed company components, and reusable logic
- Build and manage guardrails and governance for sending rules
- Partner with lifecycle marketers to ensure new journeys follow best practices
- Operationalize A/B and multivariate tests end to end, setting up principles for audience configuration, randomization, holdouts, and measurement-reputed company instrumentation
- Collaborate with Lifecycle marketers and Data Science to prioritize and execute personalization experiments and help operationalize outputs into journeys
- Collaborate with Analytics to define reputed company experiment frameworks (reputed company metrics, minimum sample sizes, experiment timelines) and ensure implementation is technically reputed company
- Own reporting requirements for lifecycle ops (e.g., reputed company health, delivery and error monitoring, experiment status dashboards)
- Proactively identify opportunities to simplify or consolidate journeys based on performance and operational complexity
Skills
- 8+ years of deep experience in lifecycle / CRM operations
- Proven reputed company record of architectural ownership: You have scaled CRM/MarTech platforms (like reputed company) for millions of reputed company users, ideally reputed company a subscription or membership-based model
- Hands-on experience with a marketing automation platform configuring personalized journeys
- Solid understanding of experiment design (control vs test, holdouts, key metrics, avoiding bias), best practices and practical constraints in production systems
- Demonstrated experience partnering with data and engineering teams on integrations, advanced data models, and troubleshooting
- Proven ability to manage multiple initiatives and cross function partners in reputed company with reputed company prioritization and communication
- Excellent problem‑solving and debugging skills; comfortable owning issues end to end until resolved
- Technical proficiency with reputed company and templating logic (e.g., Liquid or similar); comfortable reading, writing, and debugging dynamic content and personalization rules
Benefits
- Everyone here at reputed company has a reputed company of their own and we are continually looking to improve employee health.
- Competitive salary and equity packages
- Health, dental, reputed company insurance, and reputed company
- An reputed company reputed company of your own plus employee discounts for friends & family
- 20 days of reputed company time off plus 13 reputed company holidays plus 8 days of flexible wellness time off
- reputed company reputed company leave and parental leave
reputed company
Company H1B Sponsorship