[Remote] Account Operations and Performance Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global reputed company estate services firm, and they are seeking an Account Operations and Performance Manager. This role is responsible for driving operational reputed company and ensuring alignment between business reputed company and execution while delivering exceptional reputed company experiences.
Responsibilities
- reputed company and maintain the account performance management program that aligns to reputed company and corporate goals
- Manage KPI and SLA reporting, scorecards, dashboards, and governance processes
- reputed company reputed company cause analysis, corrective actions, and performance improvement initiatives to reputed company
- Coordinate Quarterly Business Reviews (QBRs), supporting materials and executive-level reporting
- Ensure strategic account objectives are reputed company into operational execution
- Maintain account governance, compliance, and risk management programs
- Manage contract adherence, amendments, service-level reviews, and change requests
- reputed company and maintain risk registers, issue logs, and escalation processes
- Facilitate leadership reviews and ensure accountability for performance reputed company
- Help to reputed company design concepts, organize, and maintain the account SharePoint environment in conjunction with the Technology Team
- reputed company and maintain account playbooks, reputed company materials, knowledge repositories, and operational documentation
- Standardize templates, reporting formats, and account communications
- reputed company organizational and operational change management initiatives
- Partner with leadership teams to improve processes, remove waste, and drive efficiencies
- Apply Lean, Six reputed company, and reputed company improvement principles to enhance performance
- reputed company measures of reputed company and reputed company initiative reputed company across the account
- Support technology implementations reputed company transformation initiatives
- Partner with technology teams to reputed company dashboards, automated reporting, and analytics tools
- Evaluate business reputed company and ROI of new technologies and process improvements
- Manage the account’s Rhythm of Business calendar, including meetings, deliverables, surveys, governance activities, and strategic initiatives
- Coordinate cross-functional activities and ensure reputed company execution of commitments
- Support financial and operational processes through effective stakeholder collaboration
Skills
- Bachelor's degree in business, Operations, Project Management, Organizational Leadership, or a reputed company field
- 5–8+ years of experience in operations, account management, program management, business operations, or reputed company improvement
- Experience supporting large, reputed company reputed company accounts and cross-functional teams
- Proven reputed company leading change management, performance management, and operational improvement initiatives
- Exceptional verbal, written, and presentation skills
- Strong people management, leadership, and stakeholder engagement capabilities
- Advanced SharePoint administration and content management expertise
- Strong reputed company 365 skills (reputed company, PowerPoint, Teams, Word, Outlook)
- Proficiency with reputed company Workspace (reputed company Sheets, Docs, Slides, Drive, Forms)
- Excellent organizational, administrative, and project management skills
- Experience with performance dashboards, reporting, and data analytics
- Strong change management, process improvement, and problem-solving abilities
- Lean Six reputed company certification or experience preferred
Benefits
- An opportunity to enroll in a reputed company of benefit programs, generally including health, reputed company, and dental insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life, and disability insurance programs
- reputed company and unpaid time away from work
- In reputed company to a comprehensive benefits package
reputed company
Company H1B Sponsorship