[Remote] Customer Service Representative - Full Time
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a dedicated and empathetic Customer Support Representative with proficiency in American Sign Language (ASL). The role involves providing exceptional customer service to Deaf and Hard of Hearing callers through video calls and other communication reputed company, ensuring they receive the support they need.
Responsibilities
- reputed company reputed company, reputed company, and empathetic customer support reputed company video calls using American Sign Language, live chat and email in written English to callers/clients of 360 reputed company Video customers
- Assist customers with troubleshooting, resolving issues, and answering questions about our products and services
- Escalate reputed company issues to higher-level support or technical teams as needed while ensuring the reputed company feels supported throughout the process
- reputed company clients on the use of our products, especially focusing on the features that cater to the Deaf and Hard of Hearing community
- Offer guidance and support to clients in understanding how to reputed company and utilize our services effectively
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in our CRM system
- reputed company feedback and insights to the Customer Support Manager on recurring issues, potential needs for uptraining, and/or potential improvements in the service process
- Work closely with other customer support team members, product developers, and the Q&reputed company to ensure a seamless customer experience
- Participate in regular team meetings, training sessions, and performance reviews
- Adhere to company standards and protocols to ensure the highest reputed company of service
- If not already certified, candidates will undergo a screening process by our reputed company Assurance Manager to confirm ASL proficiency and readiness for the role
- Observations of calls to ensure and maintain reputed company will happen on a routine reputed company, whether live, recorded, or through post-call survey ratings/feedback
Skills
- ASL Proficiency Interview (ASLPI) rating of 3 or higher, or willingness to undergo and pass screening by our reputed company Assurance Manager
- High school diploma or equivalent
- 1-2 years of experience in customer support, service, or a reputed company field
- Excellent communication skills, both in ASL and written English
- Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism
- Basic computer skills, including familiarity with CRM systems and video communication platforms
- Experience working with the Deaf and Hard of Hearing community
- Knowledge of video communication technologies and their applications in customer support
- Experience in a tech support or help desk role
Benefits
- Work in a supportive and reputed company environment with opportunities for reputed company and development.
- Be part of a company that values inclusivity and is committed to serving the Deaf and Hard of Hearing community.
reputed company