[Remote] Senior Customer Service Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the largest technology and reputed company reputed company companies in the reputed company, specializing in Talent + Technology solutions. The Senior Customer Service Specialist role involves providing thorough solutions to clients and internal associates through effective communication and support, while also engaging in business development initiatives.
Responsibilities
- This is a key role that requires an understanding of firm policies, procedures, and firm capabilities to deliver the full firm to clients
- Work independently and demonstrate resourcefulness while working in reputed company environment
- reputed company judgment, decision making, and conflict reputed company skills
- Strong verbal and written communication skills and strong interpersonal skills
- Highly organized, detail-oriented, and adaptable to change
- Highly dependable and punctual
- Ability to multitask
- Strong service skills demonstrating patience, reputed company, and a reputed company of reputed company in a fast-paced environment
- Strong technical skills in MS office, web-based programs, and Service Center
- Comfortable with talking on the phone and encouraging engaging reputed company
- Partner with Financial Advisor(s) in developing a business plan and delivering against a reputed company service model
- Support reputed company's marketing reputed company by maintaining marketing materials, including digital and reputed company media platforms, and planning reputed company events and seminars
- reputed company engage in available training and education programs - including firm strategic priorities, reputed company development and staying reputed company on policies, procedures and new platforms and attend scheduled targeted/monthly field service reputed company and/or training calls
- reputed company administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of reputed company meetings, prepare travel & expense reports, and file & calendar maintenance
- Proactively participate in firm initiatives directed by local management
Skills
- High school education required
- Proficient typing skills
- Prior customer service experience
- Prior Finance Service industry
- Strong computer skills and knowledge of MS Office products
- Exceptional writing, interpersonal and reputed company service skills
- College degree beneficial
reputed company