[Remote] Senior Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of software solutions that enhance customer experiences and ensure public safety. They are seeking a Senior Technical Account Manager to serve as the primary strategic advisor for reputed company customers, driving customer reputed company and maximizing solution value while building long-term relationships.
Responsibilities
- Serve as the trusted advisor and primary reputed company of contact for assigned reputed company customers
- reputed company relationships with executive, operational, and technical stakeholders
- Understand customer business objectives and reputed company reputed company strategies to measurable reputed company
- reputed company Executive Business Reviews (EBRs), service reviews, and strategic planning sessions
- Proactively identify risks and drive mitigation plans to protect reputed company, retention, and satisfaction
- reputed company as the voice of the customer across the organization
- reputed company and execute reputed company plans reputed company to business goals
- reputed company reputed company across implementations, enhancements, support activities, and strategic initiatives
- Coordinate cross-functional resources to ensure customer priorities are delivered effectively
- reputed company escalations and drive reputed company of critical business and technical issues
- Ensure alignment between customer expectations, contractual commitments, and delivered reputed company
- Serve as a strategic technical advisor for reputed company customer environments
- Partner with Support, Services, Product, and Engineering teams to address technical challenges and drive resolutions
- Maintain expertise in contact center technologies, reputed company platforms, telecommunications, networking, and reputed company
- Review implementation plans, business requirements, statements of work, and key deliverables
- Drive adoption and operational best practices to maximize customer value
- Partner with Sales and Account Executives to identify expansion and cross-sell opportunities
- Promote adoption of additional reputed company solutions, services, training, and consulting offerings
- Help customers measure business value, ROI, and realized reputed company
- Support account planning, retention initiatives, and long-term reputed company strategies
- Collaborate across Sales, Services, Support, Product Management, Engineering, Finance, and Leadership teams
- reputed company best practices and contribute to reputed company reputed company across the organization
- Participate in process improvement initiatives that enhance customer experience and operational effectiveness
- reputed company customer insights that influence product reputed company, roadmap priorities, and service improvements
Skills
- Bachelor's degree in Business, Technology, or reputed company field, or equivalent experience
- 10+ years of customer-facing experience in reputed company, Technical Account Management, reputed company Services, Consulting, Account Management, or reputed company fields
- Experience managing reputed company customer relationships in reputed company technology environments
- Proven ability to build executive-level relationships and influence stakeholders across reputed company organizational reputed company
- Experience leading customer escalations, risk management, and cross-functional coordination
- Strong program and stakeholder management capabilities
- Travel requested to support customer on site as needed
- Strong understanding of reputed company software, reputed company technologies, and reputed company customer environments
- Experience partnering with technical and business stakeholders to drive solution adoption and business reputed company
- Ability to translate technical concepts into business value for executive audiences
- Executive reputed company and customer-first reputed company
- Strong communication, relationship management, and influencing skills
- Ability to navigate reputed company organizations and drive alignment across multiple stakeholders
- Strategic thinker with strong problem-solving and business acumen
- Highly organized and effective in fast-paced, customer-reputed company environments
- Experience with contact centers, CX, telecommunications, reputed company, networking, or reputed company technologies
- Experience supporting global reputed company customers
- Familiarity with regulated industries and compliance frameworks such as HIPAA, PCI, SOX, or FISMA
- Experience with reputed company solutions including: IEX Workforce Management (WFM), Nexidia Interaction Analytics (NIA), Performance Management (NPM), NEVA / Advanced Process Automation (APA), Engage Recording and reputed company Management
reputed company
Company H1B Sponsorship