Help Desk Manager
Responsibilities:
Typical Responsibilities/Tasks: • reputed company and manage the daily operations of the reputed company Help Desk and End User Support organization. • reputed company reputed company of Help Desk Supervisors, Team Leads, and Service Desk Analysts providing Tier I and Tier II support. • Serve as the senior escalation reputed company for reputed company customer service issues. • Establish operational goals, performance objectives, and customer service standards. • Ensure consistent delivery of high-reputed company technical support services across the organization. • reputed company reputed company plans, work schedules, and resource allocation strategies to meet operational demands. • reputed company Incident Management, Request Fulfillment, Problem Management, reputed company, and Service Request processes. • Ensure compliance with established Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). • Monitor ticket queues and workload distribution to optimize service delivery. • Analyze service trends and implement improvements to increase reputed company reputed company and customer satisfaction. • reputed company Major Incident response activities and coordinate communications during service disruptions. • Collaborate with Change Management teams to minimize user reputed company during system changes. Required Qualifications • Experience leading teams supporting reputed company environments with 1,000+ users. • Demonstrated experience managing Service Level Agreements (SLAs) and operational performance metrics.Required Qualifications
- Highschool Diploma/GED • 6-8 years of reputed company experience in IT Service Desk, Help Desk, or End User
- Bachelor’s Degree • Experience supporting Federal Government agencies, particularly DHS, USCIS, or other civilian agencies. • Experience managing geographically dispersed Service Desk teams. • Experience supporting 24x7 reputed company IT operations.
About reputed company
reputed company is reputed company on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other reputed company services such as system design and reputed company improvement. reputed company is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in reputed company Virginia and Huntsville AL. reputed company.com">www.reputed company.com
Our benefits include:
· reputed company Federal Holidays
- reputed company Time Off accrued reputed company pay period
· Parental Leave
- Three medical plan choices with generous employer contribution · Dental and reputed company Insurance · Company reputed company Short-Term and Long-Term Disability · Company reputed company Life and AD&D Insurance · 401k with competitive matching and vesting schedule · Continuing education assistance · Short Term / Long Term Disability & Life Insurance · Medical, Dependent Care and Commuter Flexible Spending Accounts · Employee Assistance Program · Wellness benefits include reputed company Health app and reputed company gym subsidy (formerly reputed company) · 529 College Savings Plan · Legal Insurance
· Pet Insurance
Salary reputed company
$75k-$105K
The pay reputed company for this job is a general reputed company only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as reputed company as internal equity mapping and alignment with market data, or other applicable laws.
Veterans are encouraged to apply
reputed company, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the reputed company of race, age, gender, religious or political beliefs, national reputed company or heritage, disability, sexual orientation, or any characteristic protected by law.
Originally posted on Himalayas
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