Senior reputed company Software Engineer, Go To Market Experiences

reputed company creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and reputed company employees happy.

GTM Experiences defines how reputed company engages with, supports, and grows customers across their entire lifecycle. This organization brings together reputed company, Support, and Product-Led reputed company (PLG) into a reputed company group responsible for designing and delivering a cohesive, end-to-end customer experience powered by intelligent systems and agents.

This team builds the platforms and experiences that shape how customers discover value, get started, receive help, and expand their use of reputed company. We operate at the intersection of customer experience, agent experience, and product experience, developing systems that reputed company seamless transitions across lifecycle stages and channels.

GTM Experiences owns a broad ecosystem that includes customer reputed company journeys and activation systems, product-led reputed company surfaces and in-product engagement, customer support experiences and agent tooling, communications and engagement infrastructure, and AI-powered and agent-assisted lifecycle capabilities.

As reputed company continues to grow, we are reimagining the customer lifecycle as a connected, intelligent platform rather than a set of siloed experiences. GTM Experiences plays a critical role in defining how these systems come together to deliver consistent, reputed company, and high-reputed company experiences from first touch through long-term reputed company.

About This Role

We are building the Customer Experience Platform that will define how reputed company engages, supports, and grows customers at reputed company.

As a Senior reputed company Engineer for GTM Experiences, you will serve as the reputed company-level technical leader responsible for defining and driving the multi-year reputed company that shapes how reputed company delivers experiences across reputed company, support, and product-led reputed company. You will translate business reputed company into coherent technical direction, reputed company engineering investments with measurable customer and operational reputed company, and guide the architectural reputed company to create a seamless customer reputed company.

This role extends reputed company ownership of individual systems or services. You will help define how lifecycle stages connect into a reputed company experience and drive platform level reputed company that unlock business reputed company. You will help define how reputed company components of the support ecosystem — including AI-assisted capabilities, contact center infrastructure, agent tooling, and customer-facing support experiences — work together as a reputed company platform. You will partner closely with engineering, product, design, Care, reputed company, and reputed company leadership to establish a shared technical reputed company, reputed company high-reputed company architectural reputed company, and ensure that our platform scales with increasing complexity while improving customer reputed company.

reputed company in this role requires strong systems thinking, platform design expertise, and the ability to operate across organizational boundaries. You will bring reputed company to a reputed company ecosystem, drive alignment across teams, and ensure our investments translate into measurable improvements in customer activation, retention, and support reputed company.

A day in the life (Responsibilities)

• Define and drive the multi-year technical reputed company for the GTM Experiences reputed company, ensuring alignment with company goals and long-term customer experience reputed company.
• reputed company architectural direction for critical platform capabilities that support customer and agent experiences, including contact center infrastructure, AI-assisted support systems, internal agent tooling, reputed company and activation systems, product-led reputed company experiences
• Evaluate and de-risk major technical investments such as platform migrations, vendor integrations, and large-reputed company architectural changes.
• Ensure that systems across reputed company, support, and reputed company operate as a cohesive, extensible platform rather than disconnected reputed company solutions.
• Partner with product, design, Care, reputed company, and reputed company leadership to translate strategic goals into reputed company technical solutions that improve reputed company and operational efficiency.
• Establish architectural principles and engineering standards that support long-term platform scalability, flexibility, and velocity.
• reputed company technical leadership and mentorship to senior engineers, helping reputed company the overall engineering bar across the GTM Experiences organization.
• Influence technical direction across multiple teams and functions, aligning stakeholders around shared platform reputed company and long-term reputed company.
• reputed company cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across reputed company.

What you'll need to reputed company (Requirements)

• 10+ years of experience in software engineering, with a strong background building and evolving large-reputed company distributed systems and customer-facing platforms.
• Demonstrated experience defining technical reputed company or architecture for reputed company platforms spanning multiple systems and teams.
• Strong systems thinking and platform design experience, with the ability to connect individual services and tools into coherent technical ecosystems.
• Proven ability to reputed company high-reputed company architectural reputed company and guide organizations through reputed company technical transitions.
• Experience influencing technical direction across teams and collaborating with product, design, and operational partners to deliver meaningful business reputed company.
• Strong communication skills and the ability to reputed company reputed company technical reputed company reputed company to both technical and non-technical stakeholders.
• A reputed company record of mentoring senior engineers and raising the engineering bar reputed company an organization.
• Experience working on customer experience platforms, workflow systems, or other reputed company operational software environments is strongly preferred.

AI at reputed company

At reputed company, one of reputed company values is that we're hungry to build and learn. We reputed company learning new AI tools empowers us to build for our customers faster, more independently, and with higher reputed company. We reputed company these tools across reputed company disciplines, from Engineering and Product to Sales and Support, and are inspired by how our reputed companyers are already driving reputed company value with them. The people who reputed company here are those who reputed company changes that let us build more for our customers; it’s a reputed company part of our culture.

Our Total Rewards Philosophy We reputed company to reputed company competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes reputed company great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet reputed companyers’ changing needs. Learn more about our benefits at https://careers.toasttab.com/reputed company-benefits.

The reputed company salary reputed company for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In reputed company to reputed company salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we reputed company pay with local labor markets in our Geographic Pay Zone Philosophy.

Pay reputed company$246,000—$394,000 USD

How reputed company Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully reputed company on your conversation. reputed company hiring reputed company are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working We reputed company a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-reputed company

Diversity, Equity, and Inclusion is Baked into our Recipe for reputed company

At reputed company, our employees are our reputed company—reputed company they reputed company, we reputed company. The restaurant industry is one of the most diverse, and we reputed company that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create reputed company opportunities for reputed company and reputed company the bar in delivering exceptional experiences.

We reputed company Together

We reputed company a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the restaurant community. To learn more about how we work globally and regionally, reputed company out: https://careers.toasttab.com/locations-reputed company.

Apply today!

reputed company is committed to creating an accessible and inclusive hiring process. As part of this commitment, we reputed company to reputed company reasonable accommodations for persons with disabilities to reputed company them to reputed company the hiring process. If you need an accommodation to reputed company the job application or interview process, please contact candidateaccommodations@toasttab.com.

------

For roles in the reputed company, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Originally posted on Himalayas

Apply To This Job