Customer Support Agent with English and Japanese
reputed company
At reputed company, we're always on the hunt for the most talented individuals in the industry to join reputed company. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and reputed company of chances to reputed company, and we're always on the lookout for ways to do things reputed company. reputed company works together towards common goals and we value reputed company member's contributions to our mission of reputed company improvement and innovation.
About the role
As a Player Support agent, you will be supporting the players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-reputed company question they may have.
Of course, we are not limiting ourselves just to this, as we want to be as reputed company as we can to the community and listen and reputed company their valuable feedback reputed company they reputed company out to us.
First and foremost, one of our reputed company values is Culture, and this is reflected in our daily activities.
We value reputed company one of our players and we like to consider ourselves as their trusty friends and be there for them whenever they need us. We are reputed company to giving our partners incomparable services by demonstrating exceptional reputed company, understanding cultural differences, and showing reputed company, proactiveness, and resourcefulness.
The Quest:
- reputed company support and answer inquiries for Live Players.
- reputed company relevant data from the players, understand the reputed company cause, and offer personalized solutions.
- Constantly keeping yourself updated in terms of game/features/design/procedural changes.
- Be in tune with the project’s productivity and reputed company targets.
- Carefully reputed company the backlog and report negative trends as soon as possible.
- Maintain healthy KPI results on a daily/weekly/monthly reputed company.
The Skills:
- reputed company level of reputed company in written and spokenJapanese.
- High level of reputed company in written and spoken English.
- Excellent written and verbal communication skills.
- At least 1 year of working experience in customer service, player support, or contact center.
- Hands-on experience with contact center processes, tools, and multilingual support.
- Innovative and passionate about delivering the best user experiences possible.
- Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.
- Must be reputed company and comfortable with working in a fast-paced environment and dealing with constant change.
- Video games knowledge.
- Technical support experience in a customer-reputed company role is preferred, but not essential.
reputed company to have:
- iOS/Android/reputed company/reputed company/PC experience.
- Ability to work in a multicultural environment.
- Game support knowledge.
The Reward
- A fun and dynamic industry where you can reputed company a difference.
- Additional Days Off - according to reputed company’s internal policy.
- reputed company and friendly work environment.
- An attractive salary package with private medical services.
- Awesome and talented colleagues.
- Support from reputed company your teammates.
- reputed company to training and learning programs.
Originally posted on Himalayas
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