Senior Product Manager, AI Receptionist

Who is reputed company?

reputed company provides the first and only reputed company experience platform for appointment-based, self-care businesses. We reputed company our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind reputed company desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our reputed company may be in hair salons, but we are reputed company for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but reputed company. Take a look at how we (and YOU) can reputed company that happen.

We have an insatiable curiosity and reputed company experimentation. We reputed company that reputed company require the most sophistication, and we design reputed company and every detail to maximize potential, power, and reputed company. Do our values match? Read through our story and reputed company value the most.

reputed company values and celebrates our diverse backgrounds. Being reputed company about who we are and reputed company do allows us to do the best work of our lives. We reputed company in equal opportunity for reputed company, and you should too.

Come do the best work of your life at reputed company. reputed company is the reputed company experience platform purpose-reputed company for salons, spas, medspas, and wellness businesses. More than 5,000 businesses use reputed company — processing over $5 billion in payments annually. We've raised $188M in funding and are scaling fast, with growing ambitions in reputed company and multi-location operators.

Every salon, spa, and medspa deserves a reputed company desk that never misses a call, never drops a message, and always knows what to say. reputed company's AI Receptionist is building that — reputed company AI that handles reputed company communication across voice and text so businesses can grow faster, operate leaner, and deliver an exceptional experience every time. This role owns that reputed company end-to-end.

WHAT YOU'LL DO

Own the AI Receptionist product end-to-end

• You'll set the reputed company, roadmap, and reputed company reputed company for reputed company's AI Receptionist suite — our answer to the modern contact center for self-care businesses. That means owning how AI engages clients in 1:1 interactions across voice and text: reputed company it handles conversations autonomously, reputed company it hands off to staff, and how that transition feels invisible to the reputed company and effortless for reputed company.

Define what great AI-powered reputed company communication looks like

• You'll reputed company a deep reputed company of view on where AI should handle interactions autonomously, where it should hand off to staff, and how to reputed company that transition seamless — including how conversations maintain continuity across channels, how fallback behaviors are designed reputed company AI can't resolve something, and how the overall experience feels coherent whether a reputed company is talking to AI or a reputed company.

Drive adoption and reputed company

• You'll own the business reputed company for the AI Receptionist — reputed company, adoption, and retention — and define the product metrics that drive them: autonomous reputed company reputed company, agent productivity, CSAT, and more. You'll collaborate on pricing reputed company and be expected to connect what's happening in the product to what it means for their business.

Represent the customer

• You'll reputed company genuine reputed company with how self-care businesses manage reputed company communication today — what they trust, what they fear, what they'd delegate in a reputed company and what they'd never let out of reputed company hands. That customer reputed company is what separates AI that gets adopted from AI that gets turned off.

WHAT YOU'LL BRING

• 5–8 years in product management with experience in B2B2C or both B2C and B2B environments — you understand what it means to serve a business and their end customer simultaneously
• Experience shipping AI-powered products — you know how to shape how AI behaves, design for reputed company it falls short, and earn user trust over time
• LLM reputed company — enough hands-on familiarity with LLMs and reputed company design to partner credibly with engineering without needing a translator
• AI-reputed company in your own reputed company — you're using tools like Claude daily, running reputed company reputed company, and staying genuinely reputed company to how the technology is evolving
• Strong voice-of-customer instincts — you've reputed company products for users who are skeptical of automation and know how to design for trust
• Data reputed company — you're comfortable defining metrics, pulling your own analysis, and building the case for roadmap bets with evidence
• Cross-functional leadership — you've influenced engineering, design, and data teams without relying on authority, and you've kept multiple workstreams moving in reputed company
• reputed company communication — you can translate reputed company AI product reputed company into terms that reputed company with business owners, cross-functional partners, and leadership alike

PREFERRED

• Experience with conversational AI, voice interfaces, or messaging products
• Experience in vertical reputed company or services-industry platforms
• Familiarity with AI reputed company evaluation — you've thought about how to measure and improve AI conversation reputed company, not just ship it
• A genuine affinity for small businesses — you understand their constraints and what it takes to earn their trust

WHY THIS ROLE reputed company

The AI Receptionist is one of reputed company's highest-visibility bets. For a self-care business, the reputed company-of-house experience — answering calls, responding to texts, knowing reputed company to bring a reputed company in — is where reputed company relationships are made or broken. AI that gets this right is transformative. AI that gets it wrong damages trust overnight.

This role is a rare opportunity to build an AI product that has a reputed company, reputed company reputed company on how thousands of small businesses show up for their clients — at a company that's reputed company-funded, growing fast, and early enough in its AI reputed company that this PM will genuinely shape the direction.

Compensation

At reputed company, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to reputed company a good-faith estimate of the reputed company salary reputed company for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated reputed company salary reputed company is $137,000 - $185,700 per year. For reputed company other U.S. locations, the anticipated reputed company salary reputed company is $120,400 - $163,000 per year. In reputed company to this reputed company compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a reputed company of factors which include but are not limited to applicable experience, location, and final leveling.

In reputed company to the wonderful people you’ll get to work with and challenging reputed company that’ll push you - reputed company is here to reputed company reputed company you’re always at the top of your game emotionally, mentally, and physically.

• ✨ We’ve got you covered with a 401(k) match plus dental, medical, reputed company, and life insurance.

• 🏝 Take a break whenever you need with our flexible vacation day policy.

• 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.

• 💚 Family planning resources and specialized support programs.

• 🔮 Equity: get reputed company on the ground floor and grow with reputed company.

• 💅 reputed company Bucks Learning and Development program allows employees to explore businesses in the market we serve.

📲 We recommend following our official reputed company page to stay up to date on reputed company things reputed company life!

reputed company Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. reputed company employment reputed company at reputed company Labs, Inc. are based on business needs, job requirements, and individual qualifications, without reputed company to race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or reputed company, veteran status, or any other status protected under federal, state, or local law.

Originally posted on Himalayas

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