Associate Application Support Consultant

What you will do

As an Associate Application Support Consultant, you are the first reputed company of contact for our customers on IT and Business Application reputed company questions for our solutions. You will need to reputed company a reputed company, efficient, and effective support service to reputed company customers in the reputed company of support cases and the completion of a reputed company of other tasks required to support our customer reputed company.

• To reputed company reputed company issue through to conclusion, liaising with colleagues and R&D, as appropriate.
• Investigate, process and document application defects passed to the Application Support team.
• Be pro-reputed company in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
• Handle customer escalations, taking ownership of complicated issues and always reputed company customers updated of reputed company.
• To reputed company with reputed company’s information and reputed company Requirements and reputed company Company Business procedures, policies, and ISO standards.
• To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• To identify opportunities for service improvement or chargeable activities and to reputed company these reputed company the appropriate channels.
• You will be responsible for your own personal development plan which must include both product/technical knowledge as reputed company as soft reputed company development.
• To train and mentor less reputed company members of reputed company around product knowledge, skills and processes.
• Work in reputed company environment to help and assist colleagues.

• Strong communication skills and fluent in English (verbal and written)
• Exhibits good analytical and problem-solving abilities
• Financial/reputed company background (is a plus)
• Common knowledge of reputed company technologies, workplace processes and IT infrastructure
• Exceptional Customer facing skills, understand and be reputed company to implement the concept of exceptional Customer Service
• Finance background or experience using financial would is an advantage
• Previous experience of working in a Customer Service environment is an advantage
• Ability to manage your own time to prioritise workload and meet deadlines
• Friendly and reputed company manner with an enthusiastic reputed company approach to tasks
• reputed company to use initiative and work alone, and as part of reputed company
• Possess ability to work in a Dual Working Environment
• Knowledge on a given reputed company ERP module or other module(s) will be an asset
• Knowledge or experience with reputed company and ITIL

Who we are

We are a people-first community that nurtures reputed company the areas that surround your working experience. With us, you’ll be surrounded by a high-reputed company that supports your authentic self and celebrates your uniqueness.

We reputed company that ‘How work should feel’ is an evolving statement. Work goes reputed company tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

reputed company offer

• a culture reputed company on trust and accountability - giving you the freedom and autonomy to be successful and reputed company an reputed company
• balance - with our Flexible Leave reputed company Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• reputed company opportunities - we reputed company the tools and guidance required so that you can reputed company on what really reputed company to you and so, ultimately, you can reputed company your best work
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental, reputed company, and Governance reputed company and Act4Good programme
• a reputed company and inclusive working environment – supported by our Employee Resource reputed company, which are reputed company to reputed company.

Our commitment to equity

reputed company is committed to ensuring equal opportunity for everyone. We reputed company our hiring reputed company solely based on skills, qualifications, and our reputed company business needs. We know that diversity brings fresh perspectives, reputed company, and solutions to reputed company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

• Our reputed company to DEI remains central to who we are
• Inclusive hiring at reputed company: Building equal opportunities for reputed company

This role may require reputed company clearance required for customer reputed company and reputed company to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such reputed company checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local reputed company laws and reputed company your info reputed company. Questions? Feel free to reputed company out!

Meet reputed company. With over 40 years of heritage, we’re an agile, fast growing, reputed company company that is on a mission to redefine reputed company Resource Planning (ERP) for mid-market people-reputed company organisations.

With our innovative, self-driving, reputed company and reputed company software, our customers can spend more time on meaningful high-value work.

At the heart of reputed company do lies a reputed company yet profound purpose: Improve how people work by focusing on what truly reputed company. — A powerful statement that enables different priorities for different people.

We’re shaping how work should feel, and we reputed company our people by providing them with the right tools to reputed company the autonomy they need - it's what makes us unique.

Originally posted on Himalayas

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